JW Marriott Hotel Kuala Lumpur

I had a great stay! The room was clean and comfortable, and the breakfast buffet exceeded our expectations. The location was perfect—easy to explore the area either on foot or by Grab. Highly recommend!

Pros : The location is superb. There are many choices of food . Friendly staff from housekeeping and front office departments. Cons: The 6 lifts in the lobby were so slow. I couldn't believe my eyes when we had to queue for the lifts. And there were chinese people who smoked in the lift.

The location is phenomenal and the proximity to the hustle and bustle is fantastic. Superb if you really want that holiday feeling. The room is clean and quite spacious for that location. The at your service feature is super too and make you feel well looked after. Top breakfast too.

I genuinely don’t even know where to begin — this has been one of the most disturbing hotel experiences I’ve ever had. My very first night, I felt uncomfortable in the bed — itchy, like something was crawling on me. I tried to ignore it, thinking maybe it was just the travel stress or sensitive skin. But by the next morning, I started noticing red spots on my hand. Then they showed up on my arms. A few days later, it spread to my thighs. Now it’s been over two weeks, and the rash has reached my stomach and chest. Whatever was in that bed — bed bugs, mites, something — I’m still dealing with the effects on my skin, and it’s honestly traumatic. There is clearly a serious hygiene issue in that room. No hotel should let guests sleep in beds that haven’t been properly cleaned, inspected, or treated. I’ve had to visit a pharmacy, apply medicated creams, and do full-body treatments — all because of one night in that bed. I’m warning others: be cautious. A nice-looking room means nothing if it leaves you with a rash that lasts for weeks.

I had an amazing stay at this hotel! The environment is fantastic, offering a comfortable and relaxing atmosphere. The breakfast was delicious and had a wide variety of options to choose from. Most importantly, the hotel is located right in the heart of Kuala Lumpur, making shopping and traveling around the city incredibly convenient. The staff were all very polite and attentive, providing excellent service throughout my stay. I highly recommend this hotel to anyone visiting KL!

The previous stay was so bad that we immediately booked JW Marriot Hotel and arrived to the hotel next morning. The staff was nice and arranged us room in a short time so we can settle down and continue our trip. Everything was way too good when compared to our last stay. I really enjoy the stay in JW marriot