No, 211, Jalan Tun Sambanthan, Kuala Lumpur Sentral, Kuala Lumpur, 50470, MalaysiaVis hoteloplysninger
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1 nat
Gæsteanmeldelser
4.5/5
Fantastisk
238 anmeldelse
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Bekræftede anmeldelser
Placering4.6
Faciliteter4.5
Service4.5
Renlighed4.4
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Alle anmeldelser(238)
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Fantastisk til forretningsrejser(15)
Venligt personale i receptionen(12)
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Tæt på togstation(7)
Negative anmeldelser(15)
ShenzhenFoodie
Premier-studiolejlighed med kingsize-seng
Overnattede i dec. 2024
Par
60 anmeldelse
5.0/5
Enestående
Slået op den 9. feb. 2025
Fantastic service in a large serviced apartment. We had a corner apartment with lovely views of the city. Easy access to nearby metro lines and Nu Sentral shopping mall. I would stay again.
Oversæt
6/9
Svar fra overnatningssted: Dear ShenzhenFoodie, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our fantastic service and our spacious apartment. It’s great to know that our convenient location and easy access to transportation and shopping enhanced your stay. We truly appreciate your kind words and look forward to welcoming you back again! Best regards, Syazami Zainol - Operations Manager
Gæstebruger
Premier-studiolejlighed med kingsize-seng
Overnattede i dec. 2024
Par
6 anmeldelse
4.7/5
Vidunderligt
Slået op den 28. jan. 2025
Conveniently located about 5mins walk from Sentral Station. If you like Indian food like nasi briyani, roti, thosai, naan, curries etc..., this place is close to many good Indian restaurants, street food & cafes.
It has a swimming pool, play pool & a gym on the 5th floor. Breakfast is also the 5th floor.
Spacious & clean room with cooking facility & a large fridge. Nice view of Merdeka 118 building from accommodation.
Oversæt
Svar fra overnatningssted: Dear Valued Guest, Thank you for sharing such a detailed and positive review! We’re delighted that you enjoyed your stay with us. We truly value your support and can’t wait to welcome you back for your next visit! Best regards, Syazami Zainol - Operations Manager
Gæstebruger
Premier-studiolejlighed med kingsize-seng
Overnattede i jan. 2025
Par
3 anmeldelse
4.7/5
Vidunderligt
Slået op den 11. feb. 2025
1. Check-in smooth & fast
2. Big room
3. Good quality of services
Recommended to all
Oversæt
Svar fra overnatningssted: Dear Valued Guest, Thank you for your wonderful feedback! We’re delighted to hear that you had a smooth check-in experience, enjoyed our spacious rooms, and appreciated the quality of our services. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you again for another great stay! Best regards, Syazami Zainol - Operations Manager
Rlme
Premier-studiolejlighed med kingsize-seng
Overnattede i nov. 2024
Par
20 anmeldelse
3.7/5
Slået op den 31. dec. 2024
I had a horrific experience staying here. To be fair, let me share what’s good about this place:
1. Close to KL Sentral station (5-7 mins walk)
2. Very friendly and helpful staffs
3. Spacious gym and sufficient equipment
4. Sound proofing rooms
5. Water pressure and comfortable bed and pillows
6. They have filtered water in the room
What ruined the entire stay was the centralised aircon!!! We were assigned 2203 and tried adjusting the room temperature but it did not work, we were freezing and called the engineer to check and was told that the room was 17 degree although the control panel was showing 25! He made some adjustments and told us to wait for 10 mins but after 15 mins the room was still freezing cold. We requested for a room change and had to shift luggage and room at 11:40pm (the staff was very helpful though). After changing to 1702, the first night was okay but the room has a very strange curry smell. It was not a deal breaker so we endured the smell. But the second night when we were back and tried adjusting our room temperature to 25 degree it did not work again! I tried wearing two layers of clothes and couldn’t take it anymore and called them at 2am. The wind was blowing directly to my head and I couldn’t even sleep. There were issues with the aircon system (they use chilled water instead of gas) and the technician spent 30 mins to troubleshoot and resolved the temperature and wind direction issue. Finally I could sleep at 3am but it was such a horrific experience! My 2 out of 3 nights stay were ruined because of the aircon issue!!
On top of that, we wanted to use their shuttle service on Sunday but was told that their car was sent for servicing and it’s not available. Asked the staff if the shuttle service will be available the next day but was told to check again the next day as they can’t confirm.
Will definitely not go back again or recommend to any friends or family to stay there. There’s no nice restaurants nearby (mostly Indian food) and 7-11 is located 6 mins walk from hotel (nearest one only opens during office hours).
Oversæt
Svar fra overnatningssted: Dear Rime, Thank you for sharing your detailed feedback. We're deeply sorry to hear about the challenges you faced during your stay and truly regret that your experience didn’t meet your expectations. Please accept our sincerest apologies for the inconvenience caused by the air conditioning issues and the disruption it caused to your rest. We truly value your feedback as it helps us improve and provide better service to our guests. We sincerely hope you’ll consider giving us another opportunity in the future to provide you with the exceptional experience we strive for. Thank you again for your comments. Best regards, Syazami Zainol - Operations Manager
Olga
Studio Premier Twin
Overnattede i nov. 2024
Familie
20 anmeldelse
5.0/5
Enestående
Slået op den 22. dec. 2024
Amazing hotel! Huge room with kitchen, lots of wardrobes, equipped with everything from a rice cooker to an induction stove! Oh yes, plus the nespresso coffee machine in the kitchen, with a stck of coffee capsules! The staff are very friendly and helpful!
Oversæt
Svar fra overnatningssted: Dear Olga, Thank you for your fantastic feedback! We’re thrilled to hear you had an enjoyable stay with us. We can’t wait to welcome you back on your next visit! Best regards, Syazami Zainol - Operations Manager
Dbz Steele
Premier-studiolejlighed med kingsize-seng
Overnattede i dec. 2024
Par
72 anmeldelse
5.0/5
Enestående
Slået op den 21. jan. 2025
Absolutely a good hotel to stay at if you wanna be by Sentral and ting.
Oversæt
Svar fra overnatningssted: Dear Dbz Steele, Thank you so much for your rating! We’re delighted to hear that you enjoyed your stay with us. We strive to provide all the comforts of home, and it’s wonderful to know we met your expectations. We look forward to welcoming you back for another fantastic stay! Best regards, Syazami Zainol - Operations Manager
Anonym bruger
Premier-studiolejlighed med kingsize-seng
Overnattede i okt. 2024
Familie
32 anmeldelse
3.7/5
Slået op den 9. nov. 2024
Overall, nice location and easy to access to Kuala Lumpur central station which links the station to the airport. The worst thing was that i found some ants in the room so i killed them. but it was not shocking because i checked reviews through google. The only one thing i got satisfied was that staff at night shift was very kind and was willing to do anything for guests.
Oversæt
Svar fra overnatningssted: Dear Valued Guest, Thank you for sharing your experience with us. We're pleased to hear you appreciated our convenient location and the warm service from our night team. However, we’re truly sorry for the inconvenience you encountered with ants in your room. We take such matters seriously and will address this with our housekeeping team to ensure a more comfortable stay. Your feedback is valuable in helping us improve, and we hope to welcome you back for an even better experience next time. Best regards, Syazami Zainol - Operations Manager
Kamarul
Premier-studiolejlighed med kingsize-seng
Overnattede i feb. 2025
Forretningsrejsende
1 anmeldelse
5.0/5
Enestående
Slået op den 13. mar. 2025
Service by receptionists was really excellant. Facilities, room cleanliness and location are superb. For sure I'll come again next time.
Oversæt
Svar fra overnatningssted: Dear Kamarul, Thank you for your wonderful review! We’re so glad you had a great stay and that our team and facilities met your expectations. Looking forward to your next visit! Best regards, Syazami Zainol - Operations Manager
Zaitee Ahtar
Premier-studiolejlighed med kingsize-seng
Overnattede i nov. 2024
Familie
6 anmeldelse
3.5/5
Slået op den 5. jan. 2025
The breakfast was average.
Oversæt
Svar fra overnatningssted: Dear Zaitee Ahtar, Thank you for your feedback. We truly appreciate your comment regarding our breakfast. We have shared your feedback with our breakfast service provider and will continue to work on improvements with them. We hope to welcome you back for another stay and provide an even better experience in the future! Best regards, Syazami Zainol - Operations Manager
SIVADAS
Studio Premier Twin
Overnattede i jan. 2025
Forretningsrejsende
10 anmeldelse
5.0/5
Enestående
Slået op den 23. feb. 2025
All the staff from front office to housekeeping were super polite and pleasant. First time stay and enjoyed it a lot. Great location. Room very well furnished.
Oversæt
Svar fra overnatningssted: Dear Sivadas, Thank you for your fantastic feedback! We are thrilled to hear that you had such an enjoyable stay with us. It’s wonderful to know that our staff made a positive impression. We look forward to welcoming you again soon! Best regards, Syazami Zainol - Operations Manager
Maria Veronika
Premier-studiolejlighed med kingsize-seng
Overnattede i jan. 2025
Solorejsende
10 anmeldelse
5.0/5
Enestående
Slået op den 20. feb. 2025
I chose the Ascott Sentral KL because of its location, like 200 m from Sentral station made it easier for me to catch an early train.
The personnel was very helpful and friendly, everything is neat and clean.
There were some electricity problems in my room but were fixed within minutes.
Having little Italy right next to the hotel is a benefit for all food lovers!
All in all a perfect choice.
Oversæt
Svar fra overnatningssted: Dear Maria Veronika, Thank you for your wonderful feedback! We’re delighted to hear that our location made your travels more convenient and that our team could promptly resolve the electricity issue. It’s also great to know you appreciated the cleanliness and our friendly service. We truly appreciate your kind words and look forward to welcoming you back for another perfect stay! Best regards, Syazami Zainol - Operations Manager
Gæstebruger
Premier-studiolejlighed med kingsize-seng
Overnattede i jan. 2025
Par
3 anmeldelse
5.0/5
Enestående
Slået op den 19. feb. 2025
Comfortable, clean, easy access to shopping mall and restaurants and friendly staff. Highly recommended.
Oversæt
Svar fra overnatningssted: Dear Valued Guest, Thank you for your wonderful feedback! We're delighted to hear that you found your stay comfortable and clean. It's great to know our friendly staff made a positive impact. We truly appreciate your recommendation and look forward to welcoming you back soon! Best regards, Syazami Zainol - Operations Manager
OneStepAtaTime
Premier-studiolejlighed med kingsize-seng
Overnattede i jan. 2025
Rejs med venner
4 anmeldelse
5.0/5
Enestående
Slået op den 16. feb. 2025
It was a pleasant stay at the Ascott Sentral KL. The unit was really spacious and all the facilities are top notch. I am extra touched by the personalized treatment - the cake for my birthday. I am sure to consider staying again in the future.
Oversæt
Svar fra overnatningssted: Dear OneStepAtaTime, Thank you for your kind words! We're delighted to hear that you had a pleasant stay and enjoyed our spacious units. It’s wonderful to know that the personalized birthday surprise made your experience even more special. We truly appreciate your support and look forward to welcoming you back for another memorable stay in the future! Best regards, Syazami Zainol - Operations Manager
Samuel
Studio Premier Twin
Overnattede i dec. 2024
Par
2 anmeldelse
5.0/5
Enestående
Slået op den 26. jan. 2025
We enjoyed our stay and found the accomodations clean, spacious, and appreciated the amenities found in the room. The hotel is conveniently located and is walking distance to Little India and a big mall.
Oversæt
Svar fra overnatningssted: Dear Samuel, Thank you for your kind feedback! We’re delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back for another comfortable and enjoyable experience! Best regards, Syazami Zainol - Operations Manager
LC666
Premier-studiolejlighed med kingsize-seng
Overnattede i dec. 2024
Solorejsende
9 anmeldelse
4.7/5
Vidunderligt
Slået op den 12. jan. 2025
Room amenities are very sufficient with cooking utensils, coffee machine and microwave. There are also some instant noodles and pasta for you cook. Room is spacious and staff provided me a far away and quiet room as requested. They even sent the food delivery to my room. Location wise it's not very close to KL Sentral and there is no instruction on how to walk to the station. Would be better if there were more staff at the concierge so as to cut the queuing time.
Oversæt
Svar fra overnatningssted: Dear LC666, Thank you for your feedback on your recent stay. We’re glad you found the room amenities sufficient, including the cooking utensils, coffee machine, and microwave. We also appreciate your kind words about the quiet room and the food delivery service. We have noted your comments and will work on providing clearer directions to KL Sentral, as well as reviewing our Reception/Concierge staffing to reduce waiting times. Thank you again for your suggestions, and we hope to welcome you back soon! Best regards, Syazami Zainol - Operations Manager