Royce Residence Kuala Lumpur by WYATT anmeldelser

Svar fra overnatningssted: Hi Dear, thank you for choosing our accommodation. We are committed to providing a high-quality experience, ensuring that every guest enjoys a comfortable and clean environment. We are deeply sorry that we did not meet your expectations based on your feedback. We will take your concerns seriously and discuss them thoroughly with the relevant departments to make improvements. Guest satisfaction is very important to us, and we will strive to enhance our service quality to ensure that every guest has a pleasant stay. Once again, we appreciate your feedback and hope to have the opportunity to offer you better service in the future. Thank you again for your input. Best regards, Wyatt

Svar fra overnatningssted: Dear customers,Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your recent stay. It is clear that we fell short of meeting your expectations in terms of our facilities and service.We deeply regret any inconvenience caused by the lack of a reception area and the unprofessionalism you encountered during check-in and check-out. Your comments have been shared with our management team for immediate review and improvement.Please rest assured that we are taking proactive steps to enhance our communication and service standards to prevent such issues from recurring in the future.Once again, we apologize for not meeting your expectations and thank you for bringing these matters to our attention.Warm regards,Wyatt