Name: Imperial Lexis Kuala Lumpur
Address: 15 Jalan Kia Peng, Kuala Lumpur, 50450, Malaysia, 15 Jalan Kia Peng, Overseas, Malaysia
Rating: 4.6

Duta Brunei

Premium suite med pool - Twin kingsize

Overnattede i mar. 2025

Familie

7 anmeldelse

4.2/5

Meget god

Slået op den 7. apr. 2025

Family trip during Syawal. Everything was ok. Except my minibar was not refilled on the spot. Had to call 5 times to get it refilled. The pool was right in front of a newly developed construction. No privacy.

Oversæt

Anonym bruger

Premium suite med pool - Twin kingsize

Overnattede i mar. 2025

Familie

1 anmeldelse

4.7/5

Vidunderligt

Slået op den 8. apr. 2025

Overall is a great experience. The staff is very friendly and professional. Will return to stay again!!! Kudos to the staff of Imperial Lexis of KL👍👍

Oversæt

Anonym bruger

Panorama Pool Suite - Twin King

Overnattede i feb. 2025

Familie

8 anmeldelse

3.7/5

Slået op den 1. apr. 2025

The cleanliness of the hotel is quite good ! The basic is good 👍 Just some humans littering makes the hotel looks normal Location is good ! Can go to Klcc, Kl tower by walk The worst thing of the hotel is their service… Honestly, the service does not looks like a 5-star hotel service. Their rough attitude and service makes us have a bad experience here…. Some bad service from Sky Bar, Room Service and Pool. Overall, it is really not look like a 5-Star Hotel… Please improve 🙏

Oversæt

Svar fra overnatningssted: Dear Valued Guest,Thank you for sharing your feedback with us. We're happy to hear that you appreciated the cleanliness of the hotel, the convenient location, and the basic amenities we offer. It’s great that you were able to easily visit KLCC and KL Tower!However, we are truly sorry to hear that our service did not meet your expectations, especially in areas such as Sky Bar, Room Service, and the Pool. Please accept our sincerest apologies for the rough attitude you experienced, as this is not reflective of the high standards we strive to maintain. Your comments have been shared with the relevant teams for immediate attention, and we will work diligently to improve our service and ensure a better experience for our future guests.We will share your kind words to the entire team on their great hospitality and we look forward to welcoming you back to Imperial Lexis for a future stay.Best Regards,The Ambassadors of Imperial Lexis Kuala Lumpur

Alex

Residential suite - Suite med 2 soveværelser

Overnattede i feb. 2025

Familie

2 anmeldelse

5.0/5

Enestående

Slået op den 31. mar. 2025

This amazing hotel checked all the boxes!! I truly enjoyed my stay at Imperial Lexis. I have been to KL countless times and this one gave me another level of experience of the KL city view. Kudos to the service team, they are really a friendly and helpful bunch and took in all my request and even allow me for early check in. The hotel room quality exceeded my expectation and easily match many of the top international hotels. The location and view of the hotel room is unbeatable and breathtaking. The whole KLCC skyline is visible from my hotel rooms. Honestly, I am already planning for my next stay at this hotel. Great job team Lexis 👍❤️

Oversæt

6/8

Svar fra overnatningssted: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur

Gæstebruger

Panorama Pool Suite - Twin King

Overnattede i feb. 2025

Familie

1 anmeldelse

4.0/5

Meget god

Slået op den 20. mar. 2025

There is no instruction on how to use the in-room telephone and so we accidentally and unknowingly dialed an international number. We only realised this when we checked out and was told to pay for that call although it wasn’t even connected. The bill isn’t even expensive (MYR$6.50 only), but the hotel insisted us to pay for it even after a request of waiver. For the room, unfortunately, water from the pool leaked into the bedroom on the second day and we had to switch room. We had to pack up again after we just unpacked. The aircon control is also horrible. Low fan speed is still high. Aircon is always cold regardless of temperature. Other than the above experience, we love the room, its indoor private pool and the good location. The Sky Deck is beautiful too.

Oversæt

Svar fra overnatningssted: Dear Valued Guest,Thank you for your valuable feedback and we personally take this opportunity to offer our personal apologies for your unpleasant experience during your stay. We have raised your concern and experience with the relevant managers to place corrective measures. Thank you for your feedback. Kindly reach out to us directly, and we will be happy to assist you further.Kindly allow us to do further investigation on your comments. We trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur

DuppyJ

Residential suite - Suite med 2 soveværelser

Overnattede i feb. 2025

Familie

2 anmeldelse

5.0/5

Enestående

Slået op den 17. mar. 2025

Had a wonderful 3D2N stay in at Imperial Lexis KL! Location was good, just beside KLCC and Pavilion. Whole hotel looked new and nice. Rooms were new and really clean. We stayed in a wonderful 2 bedroom suite which was lovely. View from our room was also wonderful. Breakfast had a really huge spread. Rooftop pool had a wonderful view. Overall very satisfied, only small thing was that there was no hand soap in our rooms. Otherwise would love to come back for another stay in the future!

Oversæt

Svar fra overnatningssted: Dear Valued Guest,Thank you for your fantastic review! We are pleased to know you had a comfortable and enjoyable stay at Imperial Lexis Hotel. Your satisfaction is our top priority, and it’s great to hear we met your expectations. We look forward to your next visit!Warm regards

zai ha

Premium suite med pool - Twin kingsize

Overnattede i jan. 2025

Par

1 anmeldelse

5.0/5

Enestående

Slået op den 18. feb. 2025

Such a pleasant warm friendly welcome that truly made us feel so vip! Readily to help to make our stay very pleasant. I got the promo voucher with free upgrade to panorama pool suite & late check-out. The breakfast spread was wide & delicious. Had a memorable experience at the sky deck, gym & spa too. Great short retreat.

Oversæt

6/12

Svar fra overnatningssted: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur

Gæstebruger

Panorama Pool Suite - Twin King

Overnattede i feb. 2025

Rejs med venner

2 anmeldelse

5.0/5

Enestående

Slået op den 10. mar. 2025

Friends Birthday gathering … The luxurious amenities, exemplary services, InRoom SwimmingPool and prime location are what grabbed our attention to the hotel. We loved everything!; I highly recommend Imperial Lexis Hotel for its cozy rooms, friendly staff, serene atmosphere and customer service. A big thumbs up Pls keep up the good works 👍🏻🫶🏻

Oversæt

Svar fra overnatningssted: Dear Valued Guest,We would like to thank you immensely for taking the time to share with us such a gracious comment during your stay in Imperial Lexis Kuala Lumpur. We are glad that you have enjoyed the Imperial Lexis Kuala Lumpur experience and truly appreciate you taking the time out of your day and recognize the hospitality that you received from our associates.It is a pleasure to read that they have made such a positive impact towards your experience with us and we will definitely share your kind words with them. We thank you once again for choosing us to be part of your friend’s birthday gathering and we are looking forward to welcome all of you back for many more joyous occasions. Best Regards,The Ambassadors of Imperial Lexis Kuala Lumpur

Gæstebruger

Premium suite med pool - Twin kingsize

Overnattede i jan. 2025

Familie

11 anmeldelse

5.0/5

Enestående

Slået op den 26. feb. 2025

Room is very spacious and comfortable, location is literally the best and breakfast buffet has lots of varieties to offer.

Oversæt

Svar fra overnatningssted: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur

Nur Julie

Premium suite med pool - Twin kingsize

Overnattede i jan. 2025

Familie

6 anmeldelse

5.0/5

Enestående

Slået op den 26. feb. 2025

My first time experience stay in Lexis KL hotel, Its feels awesome and great view we had. All the staff is super friendly. Its feel very welcoming with their services. My family love it. Till next time will definitely stay there again.

Oversæt

Svar fra overnatningssted: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur

彭翔进

Premium suite med pool - Twin kingsize

Overnattede i feb. 2025

Familie

2 anmeldelse

5.0/5

Enestående

Slået op den 26. mar. 2025

Wonderful in room balcony swimming pool, and roof facility, very friendly staffs.

Oversæt

Svar fra overnatningssted: Dear valued guest, thank you for your compliment. We value your valuable feedback. It is our honor to serve you! We look forward to seeing you again! Thank you!

송규철

Residential suite - Suite med 2 soveværelser

Overnattede i jan. 2025

Familie

2 anmeldelse

5.0/5

Enestående

Slået op den 19. feb. 2025

Review of Imperial Lexis Kuala Lumpur: I recently stayed at Imperial Lexis Kuala Lumpur and I was absolutely thrilled! The cleaning in the room was top-notch—every day they cleaned thoroughly and paid attention to every detail. The staff were super friendly and always had a smile, ready to help and make your stay comfortable. The breakfast was amazing—there was a huge variety of dishes for every taste, from fresh fruits to hot meals. I found something new and interesting every day. The room was great: cozy, modern, and well-equipped for convenience. Everything I needed was right there. Overall, my experience at this hotel was incredibly positive. I highly recommend it to anyone planning a trip to Kuala Lumpur!

Oversæt

Svar fra overnatningssted: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur

rockyzz

Premium suite med pool - Twin kingsize

Overnattede i jan. 2025

Familie

4 anmeldelse

2.5/5

Slået op den 12. mar. 2025

heard raving review about this hotel via tiktok, but when we checked into the hotel, the service was horrible. the toilet bowl seat had glue stains, and i had to call house keeping 3-4 times and they couldnt even resolve it in 1 setting. had to send several cleaners afew times to clean it. also, when i requested for ice bucket, it took more than 40mins for the ice to arrive. the private indoor pool was nice, but too many mosquitos around. everyone who tried swimming in the pool got bitten.

Oversæt

Svar fra overnatningssted: Dear Valued Guest,Thank you for your valuable feedback and we personally take this opportunity to offer our personal apologies for your unpleasant experience during your stay. We have raised your concern and experience with the relevant managers to place corrective measures. Thank you for your feedback. Kindly reach out to us directly, and we will be happy to assist you further.Kindly allow us to do further investigation on your comments. We trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur

Gæstebruger

Premium suite med pool - Twin kingsize

Overnattede i jan. 2025

Familie

3 anmeldelse

5.0/5

Enestående

Slået op den 10. feb. 2025

A very interesting vacation. The hotel has additional features such as a pool in every room and a skydeck to enjoy the view of KL. Always enjoyed lexis penang n kl

Oversæt

Svar fra overnatningssted: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur

PangJoe

Executive Pool Værelse

Overnattede i dec. 2024

Familie

1 anmeldelse

4.2/5

Meget god

Slået op den 2. feb. 2025

Good experience with the stay. Pool is nice but water is a little bit cold. Overall experience was nice.

Oversæt

Svar fra overnatningssted: Dear Valued Guest,Thank you for your valuable feedback and we personally take this opportunity to offer our personal apologies for your unpleasant experience during your stay. We have raised your concern and experience with the relevant managers to place corrective measures. Kindly allow us to do further investigation on your comments. We trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur

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