Imperial Lexis Kuala Lumpur

Location was good. Services was top notch. I forgot my things after check-out but they still let me go up the room to take it. Breakfast was superb with lots of choices. Private pool also okay. They give me complimentary cake/cookies for my anniversary hehe thankss. parking is also covered so no need payment just verified the plate number and room number at the reception.

the staff is very friendly.. the room is clean, tidy and very comfortable.. brekfast good ..will come again..

Excellent services and all professional staff. All the staff are friendly and have a nice attitude. Thank you to the front office and reservation team at HQ for surprising me on my birthday. The breakfast so delicious and unique taste of food.

This hotel’s facilities are perfect for our family of four. The room is spacious, stylishly designed, and even comes with a private pool. The breakfast is incredibly impressive with a wide variety of choices, and everything tastes great! The hotel is a local brand, and most of the staff are local Malay, all of whom are warm and friendly. It’s unfair to give a negative review just because the staff don't speak Chinese due to cultural differences. Finally, a few suggestions: the water pressure in the bathroom could be improved, and it would be ideal if the private pool offered heated water.

Stayed for 2 nights. Very comfortable and clean hotel. The waiters are very polite. Have nice views.Very good experience

Fantastic place to stay, there’s a private pool in each room with a beautiful view and it’s more amazing during the nights with Petronas twin towers view.

I’m very pleased with the room itself. The bed cover, duvet, and comforter are of outstanding quality. The bathroom is exceptional—spacious and equipped with all the basic toiletries. The TV experience would be even better with Netflix available. This might be just me, but I found it a bit challenging to use the screen mirroring feature from their smart TV to my laptop. The balcony pool was one of the highlights of my stay. My friend and I spent a lot of time there, chatting and enjoying the stunning view, the water, and the overall ambiance. Another impressive feature was the elevator—it’s one of the fastest I’ve ever used, which made getting around the hotel incredibly convenient. But there are two main reasons why this hotel stands out for me. First, the outdoor swimming pool with a view of the Petronas Towers—it’s a place full of memories for my friend. He even made friends with some Chinese guests who kindly took photos of him while I was busy working in the room. Second, the breakfast is incomparable—by far the most delicious I’ve had in Malaysia. The owner clearly puts in a lot of effort to make this hotel exceptional. However, there’s room for improvement. I suggest the staff receive more training in English and Chinese to enhance communication with guests. It would also be beneficial for the receptionists at both the restaurant and the main reception to better anticipate guests’ needs and provide a more professional level of customer service.

Overall the hotel feels good. It's very worthy of the price I'm quite satisfied I'll come again next time！

From check in until check out,the experience was superb. Keep it up.