Empress Signature

I had great experience staying here. Suzy is kind, generous and welcoming, The hostel condition was good too, its location is good too, different modes of travel are availble and the mall is close by. The gym and pool facilities are equally good. This is the perfect spot for staying both short term and long term. I will come back again if i come back to KL. I will 100% recommend to anyone.

JUST RUN AWAY !! During 11 years of travel aboard I never saw such a BAD AND ILLOGICAL treatment, it's the first time in my entire life I will leave a feedback so people after don't live the same hell as me. "The owner" of this place accept everyone at any time and can do everything just for 30 MYR. they stole my phone next to my head when I was sleeping at 4am then they kick me out at 1pm for the simple reason "I don't watch my stuff". The owner host even people without visa and don't want to fix the CCTV so police can't have evidence if something happened. For my case the thief check in at 2 am and left the place at 5 am because everyone is sleeping and just a guest who opened the door for him. But I must noticed the Malaysian Police did a very great work and catch the stealer within hours even if he booked under a female name and the owner accept it Wich is illegal. I had a very lovely and understandable officer that I will never forget in my life who even helped me during the first two days to buy a new phone and find a place where to sleep because all my money and my work was in my phone and They really didn't appreciate her behavior because they already notice something wrong in this place by not fixing the camera which is working but without SD card to record (coast 10MYR) and also because she did everything during the first hours to not help me and not bring police to her place. I think I did my part by reporting what happened there and this feedback is not to make people not book in her shitty dirty place but to inform you I wasn't the only one who lost something there and most of the other good reviews are fake ! In the end the owner brings me her son to scare me by telling me "you are just a tourist I can makes you suffer here" just because I didn't want to leave the place until I find my phone. and also because police asked me to stay until they finish the investigation (but when you saw him you can quickly understand he don't even scare himself) 😂. In the end I won't be just pessimistic, i really liked the country and the culture here and especially Malay Police, they really impressed me by their work and professionalism ❤️

It was a bad experience. The bathrooms were dirty and the air conditioning was not turned on. They only turned on the fans. I never came back again