Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman North

We arrived at the hotel we were dropped off in the middle of the street due to no dedicated placed for drop off guests in front of the hotel. When checking in to the Hilton Garden Inn Kuala Lumpur North was met by front desk clerk,the hotel clerk put us in the six floor hell hole of the hotel,and I was told by her this is the floor for the rate that I picked, I just pick standard queen room with breakfast that wasn’t the best explanation that I would’ve expected from the Hilton , however, after inspecting the room, I returned to the front and spoke to the front desk manager Rae, as a Hilton honors member this room does not even meet the bare minimum expectations of the Hilton brand. The carpet had stains all over it. The walls had marks and paint peeling all over the room the formica couch was not even repaired. Big old chips in it, curtains were stained and the toilet was running. And the windows looked like they haven’t been cleaned in years so your view out the window was your arrival roof. Not the best impression upon checking in they did move us to the 14th floor. The room still had stain carpets, but it looked less used than the 6 th floor. However, regardless of what rate the hotel offers, there is a general expectation of cleanliness and a properly maintained .The air conditioning system was either cold or hot. It was on or off there is a thermostat, but it does not work. With the air conditioning on you are freezing fantastic if you’d like cold however you can adjust the temperature at all and we tried for five days we had it set for 27°C and we felt like we were in a refrigerator . The fitness room that they have is a few treadmills bikes and a cable machine due to a very limited space but it’s nothing except for a couple machines. Let’s move on to breakfast, I stayed at Hilton‘s all over the world and the Hilton brand has always had a very good breakfast. This breakfast was so far beneath that standard.Where to begin. They had the same food five days in a row, mostly Indian style food . Their mixed fruit was two types of melon everyday in some type of refrigerated cabinet served on a tray not the best way to display fruit and yogurt. They did offer toast and some old pastries that were less than tasty to say the least. There was an egg window where you could actually order omelettes Over easy eggs, or scrambled eggs. However, they kept running out of anything to add to the omelettes. I just asked for cheese they didn’t have any cheese. Seems like a basic item for Hilton brand buffet breakfast. They did have a coffee machine that worked, but the coffee wasn’t hot.They have no idea how to fix it. They also offer juices which are just taste like powdered juices. The fresh milk came out of a carton underneath the counter. I don’t know if you ever had cereal for breakfast but you don’t want warm milk. The sign says fresh milk, but fresh milk was not the case when it comes out of radiated box milk.I would’ve thought a Hilton brand would had more American style breakfast instead of strictly Indian. It is a Hilton however .This was dismal to say the least.so if you’re gonna get a room with breakfast, I would just get a regular room and go get breakfast somewhere else. My only regret was I didn’t take any pictures at breakfast. I did hear from the staff that the Kuala Lumpur Hilton Garden Inn South has a nice breakfast and that hotel is right next-door. It also has 26 floors and a swimming pool on the roof with a bar attached if I was going to return, I would stay there. The price is exactly the same , and even though I’ve heard the rooms are a little smaller. The hotel is beautiful compared to this one. I would hope the Hilton would come and inspect this hotel be a surprise visit and see what your guests and Hilton honor members are receiving at this hotel and have this hotel brought up to the minimum Hilton standards for Hilton Garden Inn, Hotel . cause somebody sure dropped the ball in this hotel.

The room is good. The hotel is very close to the train station ( Chow kit), and if you enjoy walking, you can also walk to the Petronas Twin Tower.

This hotel has the best service and followup I have encountered so far. Constant check-ins with me throughout my short stay and immediate rectification after receiving feedback. Asked for a second roller chair and it came almost immediately. Informed that the bidet in the bathroom is dirty and always falling on the floor; it was changed instantly as well. Housekeeping also goes the extra mile to create art with towels to brighten our days. Bathroom could use some mould remover, though.