Hotel Royal Signature anmeldelser

Svar fra overnatningssted: Kære hr./frue, tak fordi du deler din feedback. Vi undskylder oprigtigt for enhver forvirring vedrørende udtjekningsafgiften og for ikke at have en receptionist til rådighed, som kunne hjælpe dig på kinesisk. Vi forstår vigtigheden af ​​klar kommunikation og vil gennemgå vores procedurer for at sikre bedre service i fremtiden. Du er velkommen til at kontakte os direkte, hvis du har yderligere bekymringer eller spørgsmål. Vi håber at få muligheden for at byde dig velkommen tilbage og give en mere problemfri oplevelse. Med venlig hilsenMay Cheong General Manager

Svar fra overnatningssted: Kære værdsatte gæst, tak for din feedback. Vi er glade for at høre, at du fandt hotelværelset rent og komfortabelt. Vi beklager, hvis visse aspekter af dit ophold ikke levede op til dine forventninger. Dine kommentarer til swimmingpoolen og servicen er blevet delt med vores team, og vi vil sørge for yderligere træning for at forbedre vores gæsteoplevelse. Vi sætter pris på din indsigt og håber at få muligheden for at byde dig velkommen igen. Med venlig hilsenMay Cheong General Manager

Svar fra overnatningssted: Kære hr. Zhengzhengbuchidan, Tak for din venlige anmeldelse. Vi er glade for at vide, at du nød renligheden og ryddeligheden på dit værelse, samt den varme og hurtige hjælp fra vores team. Det er vidunderligt at høre, at vores udvalg af morgenmad, der byder på retter fra forskellige lande, tilføjede din opholdsoplevelse. Vi er glade for at vide, at du planlægger at bo hos os igen, og vi ser frem til at byde dig velkommen tilbage til endnu et mindeværdigt besøg. Med venlig hilsen Cheong General Manager

Svar fra overnatningssted: Dear Valued Guest,Thank you for taking the time to share your feedback. We're glad to hear you enjoyed your stay with us and found the hotel to be very clean. Our housekeeping team works hard to maintain high standards, and it’s encouraging to know their efforts made a positive impression.It’s also great to know that the parking arrangement suited your needs and that you found the RM5 per night fee reasonable. We aim to offer practical conveniences for our guests, especially those driving into the city.We're especially pleased that our central location added to the convenience of your visit, making it easier to get around and explore Kuala Lumpur.We appreciate your kind comments and hope to have the pleasure of welcoming you back for another comfortable and seamless stay soon. Should you require any assistance in planning your next visit, feel free to reach out to us directly.Warmest RegardsMay CheongGeneral Manager

Svar fra overnatningssted: Dear Valued Guest,Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you encountered during your stay, especially with the cleanliness of the room, air conditioning, and water temperature. What’s more concerning is the lack of response when you tried to reach our front desk for assistance. This is certainly not the level of service we aim to provide.Your comments have been shared with the relevant departments for immediate follow-up. We are reviewing our housekeeping standards and maintenance checks to prevent a repeat of such experiences. In addition, we are taking steps to ensure that our team is more responsive, especially during late hours when guests may need urgent support.We understand the inconvenience this caused and hope to have the opportunity to make it up to you in the future. Please reach out to us directly should you consider returning we would like to personally assist with your arrangements.Warmest RegardsMay CheongGeneral Manager

Svar fra overnatningssted: Dear Mr. Roen Anthony,Thank you for your wonderful feedback. We're delighted to hear that you enjoyed your stay with us and that our location suited your needs perfectly. Being close to the night market and within walking distance to upscale shopping malls is something many guests appreciate, and we're glad it added convenience and enjoyment to your trip.It’s also great to know you had a pleasant breakfast experience and found the seating arrangement comfortable. We're especially pleased to hear your kind words about our front desk team. Friendliness and genuine hospitality are values we take pride in, and your recognition means a lot.We’re happy to know you would consider staying with us again on your next visit to Kuala Lumpur. We look forward to welcoming you back and providing another enjoyable and memorable stay. Please feel free to reach out to us if you need any assistance with future bookings.Warmest RegardsMay CheongGeneral Manager

Svar fra overnatningssted: Dear Ms. Fatimahdzz,Thank you so much for your wonderful review. We’re absolutely delighted to know that your stay with us was an incredible experience and that the stunning view of PNB 118 from your room made such a lasting impression. It truly is a remarkable sight, especially when illuminated at night – and we’re thrilled it added something special to your visit. We're also glad to hear that you found the hotel modern, clean, and comfortable, and that our amenities and service met your expectations. Your kind words about our team mean a great deal to us, and we’ll be sure to share your compliments with them. It’s a pleasure to know that our central location made it easy for you to explore the city’s top attractions, dining, and shopping. Your recommendation means a lot, and we’re honoured to have been a memorable part of your Kuala Lumpur experience. We look forward to welcoming you back to Hotel Royal Signature for another exceptional stay.Warmest Regards,May CheongGeneral Manager

Svar fra overnatningssted: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad to know you enjoyed our strategic location, with easy access to Jalan Alor, Pavilion, Lot 10, and Berjaya Times Square. It’s also great that you had a chance to enjoy the Twin Towers view from your room — a highlight for many of our guests.We’re happy to hear that breakfast met your expectations with a decent variety of food to start your day. Your comments are much appreciated, and we hope to welcome you back for another pleasant stay in the near future.Warmest RegardsMay CheongGeneral Manager

Svar fra overnatningssted: Dear Valued Guest,Thank you for taking the time to share your feedback. We're glad to hear that you found our team friendly and helpful, and that you enjoyed the breakfast buffet during your stay.We regret to learn that some amenities were missing in your room and that you had to request for them. Your comments have been shared with our housekeeping team to ensure better attention to detail moving forward. We want every guest to feel fully prepared and comfortable from the moment they arrive.Your feedback is important to us as we continue to improve our service. We hope to have the pleasure of welcoming you back for an even smoother and more enjoyable experience in the near future.Warmest RegardsMay CheongGeneral Manager

Svar fra overnatningssted: Dear Mr/Ms Zainabbas,Thank you for taking the time to share your review. We're glad to hear your positive remarks on the cleanliness and service. However, we noticed that some parts of your feedback mention places such as Marina Bay, the Esplanade, and Bugis train station, which are located in Singapore.As Hotel Royal Signature is based in Kuala Lumpur, we would like to kindly check if this review may have been meant for another property. We would truly appreciate it if you could kindly amend the review should it have been posted in error.If there is anything we can assist with or clarify regarding your stay with us in Kuala Lumpur, please feel free to reach out directly.Warmest Regards May Cheong General Manager

Svar fra overnatningssted: Dear Mr Goeh Kin,Thank you for the perfect rating and for sharing such a detailed review of your stay with us.We’re delighted to know that your request for connecting rooms was well arranged and that our central location added convenience to your trip—being close to key spots like Low Yat Plaza, Berjaya Times Square, Jalan Alor, and Pavilion certainly makes exploring the city much easier.It's great to hear you enjoyed the Nespresso coffee, the complimentary mini bar, and our 24-hour gym. We’ve taken note of your feedback on the swimming pool, and we appreciate your thoughts as we continue to enhance our guest facilities.We truly look forward to welcoming you back for another enjoyable stay.Warmest RegardsMay CheongGeneral Manager

Svar fra overnatningssted: Dear Ms Adora Lee,Thank you for sharing your feedback with us. We're pleased to know that you had a pleasant stay and found the room comfortable and our team generally helpful.We sincerely apologise for the areas that did not meet your expectations, especially in regard to the condition of some of our facilities. Your comments are important to us, and we will share them with the relevant departments for further review and planning.We truly value your insights, and with your feedback, we aim to continue improving to provide a better experience for all our guests.Warmest RegardsMay CheongGeneral Manager

Svar fra overnatningssted: Dear Mr./Ms., Thank you for sharing your experience with us. We're delighted that you enjoyed our hotel's location and appreciated the prompt assistance from our reception team. However, we regret the issue with the pillowcase during your stay. This is not the standard we strive for, and we will review this with our housekeeping team to ensure better attention to detail. We hope to welcome you again for a seamless stay.Warmest RegardsMay CheongGeneral Manager

Svar fra overnatningssted: Dear Ms. Wai Kuen,Thank you for your feedback! We’re delighted to hear that you enjoyed our convenient location near Jalan Alor and Bukit Bintang, as well as the comfort of your room. It’s also wonderful to know that our team provided you with friendly and professional service.We appreciate your comments regarding breakfast replenishment, internet connection, and TV signal. Your insights are valuable, and we will share them with our team to enhance the experience for our guests. Ensuring a seamless stay is important to us, and we will work towards improving these areas.We truly appreciate your support and hope to welcome you back for an even better stay in the future. Should you visit again, we look forward to providing you with an enhanced experience.Warmest RegardsMay CheongGeneral Manager