Revo, Aurora Place, Bukit Jalil

Very disappointed and unacceptable, because too many cockroach in the kitchen and bathroom area.  Also can find the cockroach under the bed.  When we back to the room need to take time to kill the cockroach every time.

Management should send me the check in details few days before check in date, but didn't receive, when i arrive hotel lobby have no idea how to check in and where to get room key. Call the number provided no answer need to WhatsApp to get the check in details. Take me 45 minutes to get in to the room. Room cleaning need to be upgrade, previous customer left over jacket inside the cabinet oso never notice.

Improve the room cleanliness because got one strong smell. Overall good stay .

I have never encountered such a rubbish and rude homestay. The person in charge spoke in a very rude manner. I booked this homestay more than a month ago and paid all the money for the stay when I made the reservation. After paying, there was no additional fee shown for me to pay. A few days before I was about to stay, I saw that there was Rm20 to pay under the accommodation fee. At that time, I didn’t know what the Rm20 fee was, so I just Not taking it seriously, on the day, my friends and I all went downstairs and I sent the message to the person in charge. When I messaged him and asked him, I felt that his attitude was very rude. When I asked him how to get to my accommodation and where to park the car. Every time I asked him, he said "Please pay Rm20 first before I can let you know how to get to your accommodation". I was very angry and had no choice but to pay Rm20.When I paid Rm20, I realized that the fee was a cleaning fee. I have never encountered a homestay or hotel charging cleaning fees. His cleaning lady should be as expensive as gold. It costs Rm20 to clean a room. The environment is quite good. The bedsheets in the room are very old like those of ordinary hotels. The toilet is not ventilated and quite dirty. If you want to stay here, please think twice and check whether there are any additional charges after booking.

Perhaps Trip.com can provide clearer information to customers for their reference. It might also be helpful to advise hotels or property agents to contact booking users in advance to share check-in guidelines, especially when there is no front desk service available. My friend and I faced some inconvenience during our stay because we didn’t receive any email or message in advance with guidance for the check-in process. Thank you.

Host is good. Overall not too bad but cleanses so far can be more improve