Scarletz Suites KLCC by MyKey

The building was quite new, however it is not well maintain. Water heater spoilt the moment we check in, and the front desk told me that they are fully booked on that day. This is really bad impression, bad customer service handling this matter. Cleanliness was bad, floor very sticky. Tissue left only less than 5 sheets upon check in, didn’t even bother to replenish. Water dispenser is provided, but only room temperature , don’t even have hot water function.

Really enjoyed my stay at Scarletz Suites! The room was spacious, clean, and had everything I needed – include a mini kitchen. Super convenient! The location was also great, close to popular spots and easy to get around.

Nice and peaceful stay.. Will recommend to friends and families.

The bed was have many Mites and Bite my whole body itchy, try complaint to the staff but do not have response. Very bad cleanliness..

all good except staff yg bunyikan bell banyak kali  (3x-5x camtu) 11.33 am pastu cakap kak keluar kak masa checkout, bukan kita tak nak keluar ayoyo.. before 12 kan sempat ja ka saya yang silap masa. lain la kalau dah lebih pukul 12. 12.01 minit tu acceptable la. Rasa macam dihalau pulak.

Hi If you don't want to be upset!!! Don't book this Hotel. Why??? Please read.... - Receptionist are not nice, not welcoming, NoT helpful, my room on 19th floor which the light in the bathroom is broken , I went to asked at the reception, he said " you have to call follow the no. On the keycard room, it's not hotel responsibility OMG!!! I have no simcard how can I call to local number?? He didnot care and didnot help, also his behavior to talked to customer is BAD.  - We stayed there 2 nights , no one clean my room, no sign to hang on the door if you want to make up the room.  - Escalator so so slow , check out 11.00 am, we are waiting about 20 mins for escalator.  - A staff eatting noodle soup in front of reception, no manner!!!  - Need more prove if you want to work in Tourism Industy, Thank you