Shahzan Hotel Kuantan, Trademark Collection by Wyndham

Parking can be a hassle if there’s an event happening nearby. May need to call the hotel ahead to confirm the parking situation. Aishah the receptionist went above and beyond in assisting me with my personal needs even when she didn’t have to, this kind of warm service is truly what that makes the stay worth repeating. Room is good, breakfast is pretty alright. Picture: hotel sideview

Price cheaper and affordable. Comfortable to stay at town. It was accessible area to repeat.

The hotel location is at Jalan Bukit Ubi, Kuantan Pahang near to Masjid Negeri, call Masjid Sultan Ahmad, Kuantan Pahang. Parking is free provided by the hotel. Refundable deposit Rm50 can paid by debit card or cash. The room is clean and comfortable. Air-conditioning is cold.. Easy to get the food and beverage by walking distance.

Nice hotel and located at the centre of Kuantan City, only the room layout is small, and the air-condition is slow and needs to be upgraded.

Room was okay. Adequate stay but old room. Photo has no relation

Location is good, easy access, with parking, nearby to most of the tourisim area. But toilet is small and with stain. Soft type of pillow. Water pressure superb, with hot water. Overall is a nice experiece.

Strategic hotel location near to the centre of Kuantan city. Easy to find places to eat near to the hotel's location.

Despite being part of Wyndham group, it kind of lacks the usual flair. Rooms were really old, glass shelves were dusty, and the air cond wasn’t working. Kudos to the front desk for helping out and switching rooms, but it was kind of a bad experience.

Several days before my arrival, I called your reception to request a room on the lowest floor possible, as I suffer from claustrophobia and am unable to use elevators. I spoke with a receptionist who assured me that a room had been reserved for me on the second floor. However, upon my arrival, I was unexpectedly assigned a room on the third floor, contrary to our phone called agreed. This situation caused significant distress as it did not accommodate my needs, which were clearly communicated beforehand. I find this oversight unacceptable and reflective of poor service, especially since I had taken proactive steps to ensure my stay would be comfortable.