Aera - Panorama Glass Lodge

DISHONEST & NON RESPONSIVE HOTEL We booked direct with the hotel in December 2024 for 1 night stay together with the King Crab tour in Mar 2025. We expected for the best rate with the early and direct booking. Beware if you wanna book direct with non refundable rates and full payment as you may end up with the following nasty experiences that we encountered. Firstly the room rates had fluctuated and deviated on the direct website when we checked few weeks before our travel date. We wrote to the hotel to clarify but ended up with an unforeseen reply that the original king crab tour date that we had booked way ahead cannot be honored. We were forced to accept the earlier tour date that falls on our late arrival in Tromso. We could have missed the tour if we didn’t write in to the hotel. As expected, we arrived late evening at the hotel and the tour had begun we missed the beginning part of the tour including the killing and preparation of the king crab before they serve them for our dinner. We did highlight our concern to the staff on duty though the manager that was agreed to meet us the next morning did not turn up and refused to speak to us. In the end the staff had gotten approval from the manager to refund a portion of the tour fee. This was further confirmed in an email. It was really to our great disappointment that despite all WhatsApp and email reminders to follow up on the refund that was agreed upon, till today 2 months after our stay we received no respond nor reply to the status of the refund. THINK TWICE before you book this hotel.

We stayed four nights in the Glass Cabin hoping that we will be able catch a glimpse of the Northern Light in the comfort of our cabin. It snowed all four nights. Although the sight from our cabin was beautiful, it was not worthwhile staying so many days in the cabin. For the price we paid, the cabin was really tiny. We travelled with 2 large luggage. After opening up our luggage, we could hardly move around in the room. It has some basic kitchen facilities which was not useful to us. Although the cabin came with a rental car, the support for the rental car is almost non-existence when we encountered issues with the car. Having said that, it is still an experience to spend a couple of nights in the cabin for the excellent view.

Ici, les prix sont très élevés ! Je dirai que c’est plus une auberge familiale qu’un hôtel haut de gamme … le personnel est très sympa et l’ambiance ressemble plus à une maison d’hôtes.. nous avons séjourné deux nuits dans un igloo, sans point d’eau ni toilettes et il faut marcher une centaine de mètres dans la neige pour se rendre aux sanitaires. La situation de l’hôtel est magnifique avec une superbe vue sur le Fjord L’expérience King Crab est sympa et la ballade en scooter des neiges aussi (il faut tout de même faire 2h de route aller et 2h de route retour pour se rendre sur le lieu du scooter des neiges), mais cela vaut le détour ! Nous avons été accompagné par Ruben pour les activités et il est très sympa, un grand merci à lui La restauration est simple mais bonne, ici encore plus sur les codes de la maison d’hôte … Donc pour conclure, je trouve que c’est un peu cher pour le positionnement ! Mais l’expérience est belle…