Steigenberger Hotel and Spa, Krems anmeldelser

Clean and pleasant hotel with beautiful breakfast terrace. Room is spacious and convenient.

Keine Kaffee Option auf dem Zimmer Restaurant schließt um 20! Uhr - Mangelhaft! Gutes gym Guter Pool

飯店的地理位置稍微遠了一點但當計程車是很OK的，飯店的休閒設施很充足而且很棒，服務人員也面帶笑容服務到位

要個毛巾也很吃力

一家不錯的酒店！

The place is very nice, the stuff is extremely friendly and helpful. The pools are big and clean, the jacuzzi is the best in town, not to mention the mountainous views. The restaurant has the best chef and the food is great I had a great time indeed, you have to try this place out.

This hotel is a spa hotel on a hill in Krems. The outward appearance is impressive but the reality is very different. The staff was extremely rude, not only at the front desk, but also in the restaurant. This hotel was definitely the low point of my bicycle ride down the Danube.

Still a bit undecided about the experience. The hotel is relatively big, nice view over Krems and the Danube. Parking, Spa, outdoor/indoor pools (very busy), wine bar, decent sized rooms with fridge and aircon, good breakfast buffet and so on. Service and interactions were polite and professional. It ticks all the boxes on the spec sheet. In most interactions with staff members, responses were always polite, yet information was extremely limited and no attempt made to add any details. For example (in German) Q1:” Do you have bikes for rent?” A: “Yes” (Awkward silence) Q2: “What kind of bikes?” A: “City bikes” (Awkward silence again) Q3:”Do you also have helmets available?” A: “Yes” (Here I ended the conversation and rented a bike somewhere else) Reflecting on the actual service quality, the hotel category and the price tag, I feel underwhelmed and would not necessarily consider to return.

amazing breakfast, great relaxation area, great massages, beautiful rooms - super clean and very friendly staff! I got a room upgrade and a complimentary prosecco bottle as a birthday-gift and a hand-written card - so very thoughtful! I was MORE than happy with my hotel-choice! thank you to the WONDERFUL staff team! will definitely be back!

Location was great, breakfast was really good, room was nice, staff inefficient and unhelpful, pool was inaccesible with cruches. It was an interesting stay and not one that we shall repeat, expectations were high but they were not achieved!

Really great and friendly staff at reception and throughout stay . A bit of a climb to the hotel from the bike trail but worth it . Excellent bike storage with charging stations . 2.0 km. out of old town but really scenic area . Facility large and very nice with extensive options for swimming, exercise or just exploring . Room 201 was very clean , large and bright. Very pleasant bathroom . Dinner was very good with numerous options . Great salad buffet with meal . Great inside and outside dining. Breakfast had numerous hot and cold options . Would have loved to stay longer .

we had a great stay. as soon as we checked in (into a non ac room) they were able to find a room with AC for us. the pool and spa are great, and the team are super friendly. highly recommended. the rooms in the new building are amazing.

An extremely disappointing stay. The restaurant closed at 2015hrs on both Friday and Saturday night, but no one told us. There was no information pack in the room. Instead, a small sign directed us to the central HRewards website through which we were expected to navigate to find the local website and try to find out details for the hotel. This was both cumbersome and not obvious. The restaurant was unwilling to accommodate my son's allergies. After much persuasion, they managed to produce a simple meal but it was so heavily seasoned I had to wash it in the sink. After a long delay, I managed to speak to housekeeping about an issue. They promised to fix it. Two hours later, and with no response, I managed to get reception to chase up what was happening. Housekeeping had said they could not fix the problem but had forgotten to tell me! For EUR 340 per night, this was a terrible stay and I would not recommend it to anyone. Unfortunate, since the facilities and location are brilliant.

Good: - room - SPA - breakfast Bad: - Service (not professional) - No room service - Hotel Restaurant absolutely no price - quality relation. Too expensive for the low quality - No Massage treatments available