Hotel Kranjska Gora

First of all, I would like to point out that the rating refers to the management of the hotel only, specifically to the person Andrej Vuk. All other employees were extremely friendly and do their job perfectly. Explanation: When I arrived in the hotel room of this 4-star hotel, I noticed that it was very cold and told this at the reception immediately. They were not surprised, as they had already been handling similar complaints all afternoon. I was given a small heater. They also mentioned a room change which didn't happen. The heating was probably turned on just before the guests arrived. What's worse, the receptionist could not turn on the bathroom's radiator at all. So I almost didn't sleep the entire night. Besides, the window was without curtains. When returning the mini heater, I just said that my first day of stay was terrible. In response, the above-mentioned man first behaved very arrogantly towards me for a few minutes - until thanked me cynically a few times. I have already stayed in countless hotels but I've never experienced anything like this before.  A shame for such a beautiful place as Kranjska Gora!

This hotel is a gem. It is set in a wonderful location in Kranjska Gora, surrounded by mountains with dozens of beautiful walks. The hotel is spotlessly clean, relaxing and comfortable. The food, which is all self service, was excellent with a wide variety of choices. The staff are extremely friendly and welcoming. Special thanks to the restaurant staff, particularly Jardran, Jeanette and Jure. Our room was cleaned everyday. Having read some critical reviews it is clear that a huge amount of good work has been implemented to upgrade this hotel over the last year or so. We would definitely recommend

My husband and I both agree that this holiday was one of the most relaxed, pleasant holidays we have ever had, helped by staying at this hotel. We are well travelled so we can say this with confidence. We had a great experience. The reception staff were exceptionally helpful, professional, friendly and quietly welcoming. We had a large bedroom with the most fantastic mountain views, fresh air and peace and quiet. The room was very clean with very comfortable beds. We slept very well. The daily room clean was exceptional. Quite often we have stayed in other hotels where you can smell the drains. Not so here - everything works well to a high standard. There is no rubbish outside the hotel, everything is spotless inside and out. We found the self service breakfasts and evening meals to be a very high standard with lots of variety and they catered for guests with special diets too. We ate curry and rice, salmon steaks with mixed sauted vegetables, pork, chicken, white fish to name a few. I booked a thai massage which was very, very good and 10% off for hotel guests.

Strengths- location, free parking, free breakfast, different size pillows, offered a free fan. Downside- out dated decor, old and leaky shower, room safe not working, no air units, average breakfast set up, we booked with a welcome drink in our price and they said no when we arrived, gym average (no towels or water), spa services unorganized. I would give this hotel a solid 3 stars.

A lovely hotel with beautiful views. Parking just outside. Very friendly staff in the reception area and in the restaurant. The room was clean, large and had all the comforts one expects. The beds and pillows were super comfortable guaranteeing a good night's sleep. Breakfast which was included in the price was plentiful and varied. Wouldn't hesitate to recommend it. Thank you everyone for making our stay an enjoyable one.

We’ve recently spent the half term week at Hotel Kranjska Gora with friends and had the most wonderful time. The team here really are a different class. The hotel has recently changed ownership and the staff throughout the hotel couldn’t have been more helpful. Everyone was friendly and went out of there way to help and advise, whether it was Ksenija on reception helping with my very limited Slovenian and providing ideas of where to go when the weather wasn’t so great, to Jadran who managed to find excellent local wines every evening at dinner and Nichola who really went the extra mile throughout our stay, helping us with everything from car hire to sampling the local grappa and planning us a trip to Montenegro! The hotel itself is undergoing some renovation, however this is being done in a very subtle way and we weren’t aware of any significant work taking place during our stay. The rooms, bar, restaurant, and food were all excellent and really clean. We had planned to eat out a few nights, however due to the quality of the food and the service provided by the team we ended up eating at the hotel every night! The location of the hotel is superb, 5 minutes walk into town and around 10 minutes walk to the local lake (which really is beautiful as the sun goes down). Whilst our plan was to ski in Kranjska Gora, the weather was against us (too warm and too wet) however the Gerlitzen Alpe across the boarder in Austria was less than 40 mins drive away and being so much higher had great snow. Kransja Gora itself is a pretty little town, with some fun bars and lovely restaurants and the resort itself is really good value for money, however in truth it was the hotel and the staff that really made our holiday, we’re already searching for flights as we’re sure to return soon