Aparthotel Cracovia Residence

Aparthotel Cracovia Residence anmeldelser

Aparthotel Cracovia Residence

Marszałka Józefa Piłsudskiego 28A, Krakow, 31-111, PolandVis hoteloplysninger
Aparthotel Cracovia Residence
Aparthotel Cracovia ResidenceAparthotel Cracovia ResidenceAparthotel Cracovia Residence
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Gæsteanmeldelser

4.2/5
Meget god
34 anmeldelse
Bekræftede anmeldelser
Placering4.2
Faciliteter4.1
Service4.2
Renlighed4.2
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Alle anmeldelser(34)
Positive anmeldelser(17)
Anmeldelser med billeder/video(2)
Negative anmeldelser(10)
Anton Do
Suite Deluxe Suite (Living Room, Bedroom, Kitchenette)
Overnattede i nov. 2024
Rejs med venner
2 anmeldelse
4.7/5
Vidunderligt
Slået op den 18. nov. 2024
We booked a room for four people. The room is big (45m2) but a little bit cold in winter. The heat is not enough in the room. Good choice for summer or when weather is not lower than 10 degrees.
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Max
DOUBLE Double Small
Overnattede i sep. 2024
Rejs med venner
9 anmeldelse
5.0/5
Enestående
Slået op den 6. sep. 2024
Good time in a good place
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Gæstebruger
Double Or Twin Classic Double Or Twin Room With Kitchenette
Overnattede i okt. 2024
Familie
7 anmeldelse
5.0/5
Enestående
Slået op den 2. nov. 2024
Genial, está muy bien. Situado y de muy buena calidad , todo automático
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Gæstebruger
DOUBLE Double Small
Overnattede i sep. 2024
Forretningsrejsende
19 anmeldelse
4.5/5
Fantastisk
Slået op den 20. sep. 2024
總體不錯,挺便宜的,就是密碼較多
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Gæstebruger
DOUBLE Double Small
Overnattede i okt. 2024
Forretningsrejsende
43 anmeldelse
5.0/5
Enestående
Slået op den 16. okt. 2024
服務態度好,交通便利
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Gæstebruger
Overnattede i dec. 2024
Andet
3.0/5
Slået op den 13. dec. 2024
Just returned from my trip and there are a few things you should know when booking a stay here. There is no reception or staff on site everything is done through WhatsApp chat , there are some phone numbers on the front door neither of them would work the one which worked was one off Google. The signal is poor which Dosent help either as it takes ages for the messages to send. It took us 1 hour and a half to get into the room the lady on the phone was rude & gave us the wrong code to our room and we had to wait for the system to re-set. There were other people in the building that had all the same issues as this. Finally once we was in the room it was clean to a certain level the bedside table was covered in dust , the big shower head didn’t work and there was someone else’s rubbish left in the bathroom and the hair dryer didn’t work either. The kitchen area is shared it is not in your room and there was no microwave either. Overall I wouldn’t stop here again it was not well organised and the check in system was a joke not what you want after a day of travelling at 11pm at night.
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Gæstebruger
Overnattede i dec. 2024
Andet
4.0/5
Meget god
Slået op den 9. dec. 2024
Second time I have stayed here and would stay again, easy enough check in, (a phone number at door that you WhatsApp your details and are give codes. Got a late check out for a little extra money but meant we weren't lugging suitcases around on our last day. Room has plenty of space and LOTS of cupboards Negative would be only one very flat pillow each, overall a good stay. Not a lot of info concerning WiFi, or how to request clean towels etc but worked it out as we went along.
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Gæstebruger
Overnattede i nov. 2024
Andet
1.0/5
Slået op den 26. nov. 2024
Unclean. Asked for it to be cleaned and it still was the same. Dirty floor hairs, fake eyelash found, crumbs. Dirty/smelly shower drain. Leaf on radiator. Dust on surfaces. Stain on bed sheet. Apparently their manager is in hospital and no one else can deal with my complaint.
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Gæstebruger
Overnattede i nov. 2024
Andet
3.0/5
Slået op den 17. nov. 2024
So I booked this thru Wowcher so I couldn’t pick my hotel , Myself and my sister arrived on the 13th nov for a 2 night stay as we went to Birkenau and auschwitz , So when we arrived on my booking time it said 3pm check in but when we called the number on the door she said 4pm so we waited in a little area , we then decided to go for some lunch as we had been up for quite some time , I then received a txt with the room codes , We entered the room I was given a code for 2 rooms , we thought wow 2 rooms just for both of us but we stayed in just one as there wasn’t any point messing up 2 rooms , as entering one of the rooms it smelt like pure fecal matter and it made us heave and feel rather sick , I read the information left and said to my sister shall we book a breakfast box for the morning as we had to be up and out for our booked trip , at the bottom of the sheet it stated book BEFORE 8pm for breakfast to be sent for 9am , I txt the number on the sheet at 4:30pm to be told I’m to late to book which annoyed us as that then ment we had to go find food before we had a long day . Decided to have a shower and as stated toiletries was supplied but this wasn’t the case the shower bottles was empty and so was the hand soap . I then received a message at half 9 pm to ask why I cancelled a room when I hadn’t I was asleep and got woken up . We was only given 1 toilet roll for the whole 3 days and I asked for more tea bags to be told yes that’s fine the cleaner will bring some when she comes that didn’t happen either. The only 2 good things in this room was very comfortable beds and a powerful shower but that’s only If I like to smell the pure stench !
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Excursion37666235637
Overnattede i nov. 2024
Andet
2.0/5
Slået op den 8. nov. 2024
I stayed solo at this property for over an extended period of time and wasn't happy with the experience for the following reasons: - The property listing shows the exterior of a different building then where you actually stay. This is highly misleading because the property is behind the building that is pictured on the listing. The photo used in the property listing leads you to believe you are staying in a historic Krakowian building where in reality you are not. - The rooms do not have safes despite the property listing saying they do. This is highly problematic because you have to take your valuables with you every time you leave your room. - The single room I stayed in had a nasty stench from the toilet that permeated the entire room. I had to buy a candle to try to mask the odor with very little success. It didn't matter what time of day, the odor was constant and was very unpleasant. - In the kitchenette, the stovetop didn't work and it took over a week to resolve the issue which resulted in me having to move to a new room (re-packing and unpacking everything myself without any other type of recourse). The listing also said the room contains cleaning supplies where in reality there were none supplied. - There is no concierge on site so tourists who want to speak with a hotel representative have to message them and await a response, which to their defense was pretty quick but not always. On the positive side, the two cleaning ladies who work there are very accommodating and customer service oriented. Overall, I would not recommend this property for the reasons listed above.
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Gæstebruger
Overnattede i okt. 2024
Andet
2.0/5
Slået op den 18. okt. 2024
Apon arrival to the apartments, everything seemed to start very well. However…. We arrived late on Monday evening so did not have a chance to check the whole room and just wanted to get out for dinner. When wanting to have a shower the following morning we discovered not only was the shower head broken, the shower door was hanging off its hinges which in turn caused the bathroom to flood. We also found the two of the towels in the room were ripped and had wholes in them and looked more like rags than towels!! We then sent a WhatsApp message to the host after trying to call on numerous occasions. She offered us a new room two doors down. This room was no better!! The curtain didn’t fit the window as there was only half a curtain up, no bedside tables and 3/4 lights didn’t work in the room, if this all wasn’t bad enough there was an awful odour of faeces and sewage coming from the bathroom. We messaged the host again as this was unacceptable. She offered us another room. Although everything worked nearly as it should the final room still was not up to scratch with more stench of sewage and lights not working. It was alot of upheaval for myself and my pregnant partner to have to move to different room all with the same issues! Although the location is fantastic and only a 12 minute walk to the main square we would absolutely not stay here again and would not recommend to anyone to stay here unless there are to be vast improvements made!!
Oversæt
Gæstebruger
Overnattede i okt. 2024
Andet
2.0/5
Slået op den 18. okt. 2024
When we arrived at 1430 we couldn’t check in until 1500. Wouldn’t of been a problem other than the fact they have a code on the doors nowhere to stand inside (so had to wait in the cold for half an hour). Girl in reception was polite, when we got up to the room the smell was absolutely horrendous coming from the bathroom. Pillows were flat and very old. When we were checking out at 1100 (lift to the airport wasn’t until 1500) we tried to call the number to see if there was anywhere we could leave our suitcase while we nipped out to get lunch. Two people we spoke to hung up very rudely without even trying to hear what we were trying to say. Loved Krakow but I would not be back to this hotel.
Oversæt
Gæstebruger
Overnattede i maj 2024
Andet
2.0/5
Slået op den 18. maj 2024
First of all, we booked the suite which did not look like the photos at all! The room was spacious but there was no sink in the kitchen area and the toilet brush was very dirty, While the area is very quiet, the problem is that the hotel leaves the lights on the WHOLE NIGHT! One can barely sleep, supposedly this is a security measure, I do not think that the construction of these rooms combined with the safety policy makes sense of all. We would NOT RECOMMEND going there!!
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Gæstebruger
Overnattede i maj 2024
Andet
1.0/5
Slået op den 13. maj 2024
My friend booked this 'aporthotel' for our 5 day trip in May. She booked what was described as a 'deluxe suite' with two bedrooms, a dining area and a kitchenette. We arrived very late on the Thursday evening and got into our room which was one large room that had a desk with a tea and coffee station on it (described as the kitchenette), a dining table in the middle of the room, a sofa bed one end and a double bed the other end, with one bathroom to share for the 4 of us staying. The sofa bed only had one single duvet so my friend and her partner had to share bedding only adequate for one person for two nights as we were told staff were unable to access the linen cupboard - for two days? They brought us breakfast to our door each morning. This was disappointing as it was essentially a continental breakfast in a bag. It was all cold and we weren't given any crockery or cutlery so we had nothing to eat with and had to use the spoons from the tea & coffee station to eat out food and spread the spreads they provided! This meant there was crumbs all over our table & floor as we had no plates. Leading on from this, we didn't once get any housekeeping. We were told we had to request this so we requested it on our second day and didn't receive it. We then had to request it AGAIN on our third day and stated that our towels were wet and dirty and our bins were overfilling. They then came that day and gave us fresh towels and emptied the bins. But this was all we received and they did not clean at all or give us fresh bedding. Finally, the door to our room was in the lobby of the apartments and it didn't have a curtain, just a blurred sticker on the door. So every time someone entered the lobby the lobby light would automatically switch on and would shine into our room during all hours of the night! The only good thing about the room was the air-con as it was 20 degrees and above when we stayed. The location is also good. I would recommend contacting the hotel if you are arriving late as we met a couple outside of the apartments one evening who hadn't been in touch with them and had no idea how to access the building or their room! I would highly recommend Krakow itself, besides the hotel, we had an amazing time in the city & I would definitely go again but would stay elsewhere!
Oversæt
Gæstebruger
Overnattede i dec. 2023
Andet
4.0/5
Meget god
Slået op den 11. dec. 2023
After reading all the reviews before hand I must admit I was concerned of what was ahead of me but after returning from my 4 day stay here I feel it deserved an honest review! When we first arrived to the hotel which was around 8:15pm we came across a telephone number on the main keypad so I rung the number and they picked up straight away, asked for a copy of my passport to be sent over via sms for confirmation it was me that was checking in and I got sent the codes straight away, this was a huge relief as after a long day travelling from Wales (including an 8 hour lay-over in Amsterdam) all we wanted to do was drop our bags off to the room! We had 3 codes to remember for 4 different doors, 1 for the main door and courtyard block entrance and 1 for the first entrance of our hallway and 1 for our actual room, some have argued in other reviews that "there is too many codes to remember" however it felt a lot safer than a standard hotel as every room has unique codes and we didn't have to deal with the struggles of losing a room key so this was a positive in our eyes! After returning from a lovely meal on the main square that first night at about 11:30pm, we went to turn the showers on and were alarmed when the water didn't come out... but after a quick google search we learnt that the snow had caused a temporary blockage in the pipes and after a short 20 minutes we were able to have a warm shower! One thing to note in both our rooms, 213 and 322 our shower had been put on wrong so the warm setting was actually cold and the cold setting was warm, once we figured this out we had very decent showers for the rest of the trip! ( Being a group of girls aged 21-24 this was not a problem). As for the room itself it is a very modern design, the room is equipped with a kettle, hob, pots and pans etc, beds were comfy (soft but still comfy), there was only one pillow on each bed (twin rooms) so maybe bring a spare with you if that will bother you! As for the bathroom, soap and body wash were filled to the top, a decent hairdryer was in the drawer under the bathroom sink along with 3 more toilet rolls, we also had two big towels and 2 hand towels on each bed when we arrived as well as a footmat in the bathroom. We tested all of our sockets as another review stated that theirs didn't work but all of ours worked and we were very happy to see that there was a socket either side of the beds next to the nightstands, our curtains also closed fully (again another review on here stated otherwise), the room was also very well heated and we were able to adjust the heating and radiator as we pleased, it was lovely returning to our cosy room after being out and about in -10°c weather! The aparthotel itself was in a quiet and ideal location being a brief 10/12 minute walk from the main market square, as well as a short 7 minute walk to Mr Pancake ( worth the visit🤤) and there is also a mini Zabka supermarket shop next door. As someone who normally stays in 5 star hotels w
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