Queen Apartments

We booked for queens apartments but we were put in hostel 70. Going in and through the stairs was a bit scary didn’t look safe. But the room was good it was clean and everything you need is there.

The structure has been recently renovated and it’s in a great location ( despite what you can read online) it’s full of great street food around and cool hip shops. Everything was new and clean, very easy with checkout as well ;)

Buena ubicación, colchón con manchas marrones en el lateral, lo demás, genial

An der Rezeption sitzt eine sehr lustlos junge Dame, die auf gar nichts eine Antwort hat. Daher die schlechte "Service"-Bewertung. Das gebucht Appartement befindet sich nicht in dem mit der Adresse angegebenen Gebäude, sondern ca 5 min Laufentfernung in einem Wohnhaus im Hinterhaus. Die Lage ist dennoch sehr gut, die Tram-Stationen sind nur 3 min entfernt. Frühstück ist im Café gegenüber des Hauses, in dem sich die Rezeption befindet. Das Frühstück ist ok, es gibt helles und dunkles Brot (keine Brötchen), diverse Salate, Schinken, Käse Butter, Erdbeermarmelade, Rührei, Würstchen, Crêpes (leider keine Schokocreme), einen selbstgemachten Kuchen (sehr lecker),O-Saft, Milch, Tee (schwarz und grün) und Kaffee und Müsli und Tomaten und Gurken (frisch aufgeschnitten). Frühstück gibt es von 8-10, es wird auch bis zum Schluss immer frisch aufgefüllt. Also eigentlich sehr gut. Das Appartement ist relativ neu renoviert, die Waschmaschine hat jedoch leider keinen Anschluss. Die Küche hat einen Herd, eine Mikrowelle und einen Wasserkocher und einen Kühlschrank. Funktional. Es gibt auch Renigungsmittel. Die Sauberkeit war ok, aber nicht top, in den Ecken wurde nicht gewischt. Es gab 2 große Betten, leider ohne Nachttischlampen. Aber alles in allem ok. Umgebung ist super! Viele Cafés und Restaurants, nette Atmosphäre. In die Innenstadt ist es mit der Tram ca 10 min. Tip: es gibt eine Woche Karte für Tram und Bus (Züge kosten extra).

Upon arrival we were told our room wasn't ready so we will be put into a different room even though we were checking in hours after the official check in time. We were put in a a like for like room so this wasn't an issue except it being up more stairs. In the morning we hunted around for where breakfast was and couldn't find the area and the reception was closed so we were left with no choice but go somewhere else for breakfast which was an expense we were not expecting. When we got back that evening again reception was closed so there was no staff to ask and the same happened the following day. Eventually on the third day we found someone who told us it was at "the bicycle", this was all the English that this member of staff could manage, later that evening we found someone in reception who informed us that breakfast wasn't held at the apartments but in a cafe over the road. When we went to the cafe the following morning they asked us for breakfast coupons that we were supposed to have been given up check in 4 days prior! When I went to reception to complain and ask what solution could be offered as this was now the while trip without breakfast I was just told "complain online" with no mention of a solution. This was the main issue but some smaller ones were the oven in the kitchenette not working and being told someone would come look at it which never happened and no cleaner came to the room for the whole trip. Also the apartment could sleep 6 (3 x double beds) however there was only 2 plates and bowls in the cupboard which meant we had to take it in shifts eating.

I was a bit skepctical at first because of some of the reviews so I was ready to see the room and book something else. However when we got there it was a cute room, very tidy and surprisingly warm given that it was -6 on a night. I stayed in room BG4 and it was a lot better than expected. The only downside was that the hairdryer was broken but I was let too bothered because I didn’t plan on showering in the freezing temperatures