Aparthotel Rakowicka Residence

The data, what is on the trip.com is not correct. There is no spa, children's pool, no free parking place(50 zloty/day ahead of the hotel). The hotel has restaurant, but only for the breakfast. I sent a special request: I asked gluten free bread for my wife for breakfast. There was no answer. I also mentioned this at check in, and they cannot provide for breakfast. I wrote a complaint email 3 days ago, still no answer. I'm diappointed.

Me and my husband recently stayed here for 3 nights the beginning of February. We were staying as part of a large group of 10. We arrived early at the hotel and the reception was closed. There was a sign saying 'be right back' and a whats app number to call. So we finally got hold of someone who told us check in wasn't untill 4pm, however they let us store our luggage in a locked room so we could head for food before coming back for check in. When we did check in were were given a special code to access the room. We were staying in room 205 on the second floor.Some of our party were staying on the floor below and one was in another part of the building accessed using another lift. First impressions of the room were it was large, modern and clean. Modern bathroom with hair dryer, tea and coffee making facilities, digital safe, and adequate wardrobe and clothes storage. WiFi was free in the room too. We had 2 singles beds pushed together to make a double. However there was only 1 pillow provided each, and they were very uncomfortable so I did have to fold some of my jumpers to make this more comfortable. The bed however was comfy.The carpet was a bit old fashioned and stained in some areas, there was a rip in the headboard, the toilet door must have been punched at some point as it was patched up with a flooring tile, and there was some staining on the mattress on close inspection, also the lid on the toilet bin was broken. Despite all this we knew we would be out sight seeing most of the time so none of this was a major issue. Breakfast was also included in the morning served up untill 11am. There were hot and cold options, the best croissants and cakes and hot drinks and fruit juice available. Hotel is located a short 15minute walk to the main square of Krakow and is a short distance from the tram/train station. All together we had a very comfortable stay at this hotel. The rooms could do with a little TLC in places but were adequate for our 3night stay. And all the staff were encountered were lovely. There was an issue with one of the party staying in the other side of the building on the 5th floor. Twice they discovered 2 different homeless men sleeping either outside their room or near the stairs. It was dealt with by the hotel. Not what you would expect?!

We arrived at The Apartments around midnight to be greeted by a lovely young lady to check us in. The 6 of us (3 couples) were placed on separate floors the 2nd 3rd and 5th. We were on the 2nd floor Room no 203 right opposite the lift door. Considering we were opposite to the only lift in the building it was sooooo quiet. Room was relatively spacious especially the 2nd double bed in the lounge. Kitchen amenities and a spacious shower room with rainfall shower. The other rooms did say that they didn't get a decent water pressure in the morning but a decent pressure in afternoon but we had no problems. We didn't eat in the Rakowicka as we didn't know they served food until the day we checked out. All In all great base clean quiet secure and most importantly warm