Aparthotel Vanilla

房間性價比還可以，有冰箱 微波爐 電視。 就是兩個早上被走廊裏的持續咳嗽聲吵醒了 可能是做清潔的

The fact we had to leave the hotel after staying for just one night, out of 4, says it all. The reservation was work related, recommended by the organizers of a business conference we were part of, however after arrival the special conference price was not honored - instead it was offered the regular online price of 360 PLN. It took almost one hour to handle the reservation. Personnel at reception desk spoke basic English and after a second sentence of our request, representatives at the reception became helpless. It seemed none helped them either. The manager of the aparthotel did not care enough to handle guest issues in person this evening, nor on the next morning, as while we tried to refer to the written offer we received from this hotel about the price and the room set, the only recommendation from manager to his/her personnel over the phone was to say "Sorry, nothing we can do about it". We were charged the higher /regular booking price, instead of the written offered by the hotel itself/, we were not honored a room with one big bed, instead given a room with two separate beds, and were offered a room right above a noisy restaurant where at 10:30 pm a party of 12 people was still going on. Horrible experience, absolutely unacceptable customer service.