Centara Grand Beach Resort & Villas Krabi

I recently stayed at this hotel and was extremely disappointed with the condition of the room and facilities. The room was dusty, with visible dirt in several areas, and the furniture was broken down and outdated. It’s clear the hotel hasn’t been properly maintained for quite some time. I strongly recommend that major maintenance and updates be made to the property.

The worst 5 star hotel I had. The hotels were not truthful in their descriptions, photos, access and conditions of the hotels. Very misleading In short, only pricing like 5star but delivery is 2 or 3 star. 1)Hotel is not accessible by car, only 1 boat servicing 192 rooms (assuming couples then ard 380 people). The boat capacity was 19, max 25-27. Not avail every hour. You .will feel trapped as you are advised to book the boat at least 3hrs in advance. The other access is monkey hike trails 2) the pier is controlled by local ***** so Grab can't come in and pick you up. Grab costs thb 80-100, but you must walk outside for 400m or so. an issue if you bring luggage or during rainy days. Tuktuk only is avail at thb 400. 3) hotel pics shows large covered balcony with daybed and extra leg room after that. If you get top floor, the ceiling cover is only 30% of the day bed length so the balcony isn't fully covered. On rainy days like now, impossible to use the balcony without getting wet. Second floor is covered but much smaller than the picture advertised. 4) hotel staff English is very limited. I asked for mosquite repellent and the answer was I need to ask my manager but no response for 2 days. 5) food is a rip off and taste really poor even for simple food 6) asset isn't well maintained eg yellowish stain in multiple spots in the swimming pools, yellow water color in front of breakfast room 7) if you need to sleep in a completely dark room, forget it. They have wooden slaps style of curtain that is very heavy and difficult to lock. Lights will come in. 8) staff service other than the technicians are very poor..not a hotel for relaxing.

I must wating for one hour to check in.. the ladys receptionist rude and give me bad service.. balcony of my room full of monkey waste. so smelly.. i dont want come again..

The resort offers a perfect blend of privacy and relaxation, making it an ideal getaway. Would definitely choose to stay here again and highly recommend to anyone seeking a peaceful retreat. :)

this hotel is not worth the money! 100%... first of all, none of the staff understands or speaks a word of English. all they do is say "ok" and that's the end of it. the service is disgusting! for four days no one cleaned the room even once, did not bring water or towels! The staff is not very friendly and hospitable! the prices in the restaurant are simply incredible! 400 baht for lettuce leaves???? not even a salad, but just lettuce leaves!!! moving in also causes a lot of problems! How is it that check-out should be at 11 a.m. and check-in at 3 p.m.? the staff requires you not to buy food or drinks from outside the hotel!! this is complete nonsense! the only good thing about this hotel is the amazing view around it!!! in itself, because of the service, staff and how the hotel is managed by the owners, its rating is 1 out of 10! I STRONGLY DO NOT RECOMMEND! этот отель не стоит своих денег ! 100%... во первых никто из персонала не понимает ни слова по английски и не говорит . все что они делают , это говорят "ок" и на этом все заканчивается . сервис отвратительный! за четыре дня никто не убрал ни разу в комнате , не принёс воду или полотенца! персонал очень не доброжелателен и не гостеприимен ! цены в ресторане просто невероятны ! 400 бат за салатные листья ???? даже не салат , а просто листья салата !!! заселение тоже вызывает массу проблем! как выходит так , что выселение должно быть в 11 утра , а заселение в номер в 15.00 ? персонал требует не покупать еду или напитки не с территории отеля !! это бред полнейший ! единственное , что хорошо в этом отеле это только изумительный вид вокруг него !!! сам по себе из-за сервиса , персонала и того как управляется хозяевами отель его оценке 1 из 10 ! НАСТОЯТЕЛЬНО НЕ РЕКОМЕНДУЮ!

Hotel staffs are very friendly and speak good english. Hotel has nice beach , variety choices of foods for breakfast. Thai foods for dinner is very delicious too. Furthermore, hotel SPA is very good too.