Andamanee Boutique Resort Aonang Krabi - Free Beach Shuttle

Good little hotel , breakfast and room service definitely needs to be improved ! Good size rooms

Yes the facilities are good and services are good tooo

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有點差、衞生間不太行… 蚊子太多了

Das Preis Leistungsverhältnis war passend

I cannot recommend this poorly run hotel at all. It appears that the owner Su is desperately attempting to keep a failing hotel afloat, by doing all of the administrative tasks herself and not employing enough staff. This results in extremely poor customer service. Firstly we encountered a very slow laborious process to check in, where Su does it painstakingly, one guest at a time, including showing people to their rooms. Therefore we had to wait a long time for her to check us in one by one, & then her primary concern was just to extract £50 GBP from each guest, to be a deposit against any accidental breakages or lost items during your stay. There was no welcome drink to greet us, just this mercenary and unfriendly woman making sure she got everyone's deposits. She even insisted on taking it from my debit card using the uk currency, rather than giving me the choice of currency which the receipt stated should occur. Therefore I was charged a conversion fee, for a deposit - Unheard of !! Then when I finally got to my room I found that it hadn't been cleaned properly, with a broken curtain pole lying on the floor & the previous guest's rubbish in my bin! I made sure to report the broken curtain pole immediately, otherwise Su would no doubt have charged me for it when I left! But the truth is that breakages are happening naturally through wear and tear in an old hotel like this, which clearly hasn't been maintained properly over many years. There were signs of decay everywhere. The shower curtain pole was rusty & the cheap plastic curtain was dirty and smelly. The cupboards (the few that there were) stunk of mildew! The jacuzzi that is advertised to be situated in the pool, lies in a state of disrepair. So too the beach bar lies derelict, as they are too stingy to employ a bar man or maintenance staff to keep it up and running. Even though we arrived at 2pm (the advertised check-in time) it was 5.30pm before I was able to do anything to start to enjoy my holiday, because as well as not having cleaned my room properly, Su had neglected to check that the safety deposit box was working. Probably in her haste to search for chipped glasses or cups to charge the previous guests for! Unbelievably Su only had ancient old batteries at her reception desk and had to send a boy to the supermarket to get new ones & I therefore had to wait until 5:30pm for the safety deposit box to be operational. So in total my check in took 4 hours and it wasn't until 6pm that I could leave my room because they had asked me to wait for the lad to return to get the safe operational. Also as an avid tea drinker, imagine my disappointment to find neither tea nor coffee in the room. Su expressed surprise at this, saying there should have been coffee, but no tea. Yet further proof that my room had not been prepared before my arrival. When I asked why they only give coffee but no tea and attempted a little joke - "because us English love our tea" she sarcastically replie