Hyson Heritage Calicut

A quite overnight stay over Hyson is a old brand name and they have done a good job with the renovation and upkeep of the property. Huge car parking space and the location is an advantage as it’s close to the beach but however in the heart of the overcrowded city limits. The crowd and noise however doesn’t affect the stay. I stayed with my wife and 2year old in one of their suite rooms. The design of the room could have been better and lacks few amenities which is expected from a suite room but over all was good. The room lacked proper tv arrangements and the cable set up was not done till requested. Few other things were missing from what is expected out of the pricing of the room. We had their lunch and breakfast buffet. Both were set up well and buffet had the right quantity and quality of food. The pricing was decent for the buffet. However baby food was on chargeable basis and not offered complimentary. Staff were very cooperative and willing to assist.

Ideally located. Excellent breakfast fare and courteous staff. Most places are at walkable distance from the hotel the only concern was the shower head

Stay was pleasant. I booked a deluxe room which included breakfast and lunch/dinner. Room was decent and clean with all necessary amenities. Continuous hot water in shower was amazing. Breakfast and dinner was amazing. A wide collection of items with awesome taste.

Enjoyed the short stay in kozhikode. It's very close to the railway station and bus stand. The room was clean and had most of the expected amenities.

Mixed experience at hyson heritage i recently had my 4th stay at hyson heritage, and unfortunately, it didn't quite live up to my expectations. In the past, i have had excellent experiences at this hotel, with their complimentary breakfast being a notable highlight. However, this time around, i faced a few issues. The main problem arose when i tried to escalate my concerns to the reception team. Specifically, my interaction with the front office manager, . He came across as curt and dismissive, twisting his words for the hotel's shortcomings. When i asked him about the room not being cleaned for over 12 hours, he provided a series of inconsistent explanations, including: 1. "you didn't inform us to clean the room" 2. "you said you had checked out" 3. "we thought you might come back" 4. "our cleaning staff is very busy, that's why it took over 12 hours to clean the room" 5. "if you needed i will ask the team to clean now(10pm" needless to say, this experience was frustrating and unprofessional. On a more positive note, i must commend the hotel general manager and ms. Sona, guest relations, for their excellent handling of my complaint. They listened attentively, apologized for the inconvenience, and took prompt action to address my concerns. Their professionalism and courtesy were a welcome respite from the earlier experience. *room and food quality* the rooms at hyson heritage are comfortable and well-maintained, and the food is available and tastes good. However, the service issues i encountered need to be addressed to ensure that guests have a consistently positive experience. Recommendation* while i would still recommend hyson heritage for its good rooms and food, i hope that the hotel will take my feedback seriously and work on improving their customer service, particularly at the front desk. With better training and attention to guest concerns, this hotel has the potential to provide an excellent experience for all its guests.

Hospitality and service was just amazing. Rooms were clean and perfect. Most special one was hysons complementary breakfast. Quality and taste was just superb.