JW Marriott Masai Mara Lodge

This lodge and experience exceeded our expectations in every aspect. The facilities, i.e. the common areas, and the tent suites were 12 out of 10. The staff aims and delivers in providing excellent service, from arrival at the air strip to departure, everybody was extremely accommodating. Particularly: Erik, our game drive guide Stephen, general manager Milton, at the reception area Diana, also front desk and host Uttam, the chef Benjamin, our main waiter Victor, also waiter Dewy and Ivy, at the Spa Agnes, house keeping Ronald at the JW Garden (check it out!) The lodge, safari vehicles and tent suites were smart and thoughtfully designed. All civilized comforts were readily accessible. The best experience!

The entire property and staff work together to make an incredible experience for the guests. The rooms are gorgeous and comfortable. The entire staff goes out of their way to make sure that you have whatever you need when you need it and accommodate all sorts of requests. All the food, game drives and experiences are included. The guides for the game drives are so knowledgeable and share so much insight. The ability to rent a professional camera and get help with it made for incredible pictures for our family. Everything here works so well that going to another place afterwards was a tough transition. From pick up at the airstrip until the farewell it’s all perfect.

The JW Marriott Masai Mara was an unforgettable experience, curated with exquisite taste in food and service. The friendly staff here make for a memorable stay, always treating you like family. The best service we have encountered in our travels bar none. The resort itself is beautiful and peaceful, and the cleaning staff is top notch. I would like to share a special thank you to our dedicated driver/new friend (Jacob), dedicated server Killion who always made every meal special, front desk staff but specially Milton who made us feel so welcomed, and the kindness of all the staff in the Canon studio. We had an incredible time at the JW Marriott Masai Mara and highly recommend this resort to everyone!

Where do I start? If you're reading this, like me, you're doing your research. Believe it ALL. I actually felt like I knew some of the staff before arrival, because of their reputation by fellow reviewers. It's rare to leave a resort where you bond with so many people (staff and guests alike). Come here if you want a transformative experience, because there's nothing like it. The team seem to have one objective - make each and every day perfect. There's nothing they haven't thought of, right down to the Canon camera on loan. It was also our first JW Marriott and I suppose that's where they add a "Spafari" touch. You won't sacrifice in any way with everything included, down to laundry. Anyone assigned to you will make you feel like the only guests there. Diana, Leshan, Victor, Michelle, John, Elizabeth and of course, Paul, we miss you! Milele :)

My husband and I just left the JW Masai Mara and wow! We are blown away. We had a relatively short stay as we had gone to the Seychelles first but we still saw SO MANY animals. From the receptions, to the restaurants and the guides, you truly feel like family. The food is fantastic and plentiful. Josiah and Victor at the bar are so welcoming and accommodating. The rooms were nicely appointed and always tidy. Agnes, our room attendant was fantastic. Lastly, Eric, our guide truly went above and beyond. He knew we had a short time and took us on longer game drives to make good use of our time. I will attach photos below mostly taken with the resort’s supplied Canon cameras.

This was hands down the best experience we have ever had with a resort! Every single team member was so kind, welcoming, and helpful. They truly make you feel like family. We lost a beloved pet back home while we were here & every team member who heard about it found us to give us condolences or to see how we were doing - it was honestly overwhelming, in the best way, to feel so cared for. Our guide, Lucy, was absolutely incredible & made sure we had the best time - she has the biggest heart & you can tell she deeply loves and respects the animals and loves what she does. The tents were spacious & comfortable. The lodge’s common areas were also spacious & comfortable and everything was beautifully decorated. The spa was incredibly relaxing. The food, the landscape, the special touches, like twice daily game drives, sundowner, and bush breakfast, made for an unforgettable adventure. The resort can also schedule hot air balloon rides for you, which was an excellent experience & gave a different viewpoint to see the Savana. It was also an honor to have the opportunity to visit a local Masai village to learn more about the Masai people and their culture - an incredibly welcoming community with the kindest people. I truly cannot say enough good things about our experience and this lodge - I would recommend them to everyone!