The Windsor Castle

The open toilet pave way for mosquito entry into rooms. So mosquito proof doors to be fixed from toilet and also the sit out/galery. Also fencing the galery would be safe for kids. These are my observations. All other matters are well taken care off. The place is best for relaxation.

bad smell in the room, cockroaches and Lizards living inside , no proper cleaning.. un able to enter into the room due to the above issues,..we cancelled and returned..

Very much disappointed the stay rooms are not clean, cupboards are very dirty, switches are broken, staffs where very rude, lot of mosquitoes. Overall had a bad experience. Not even stayed for one hour shifted to another hotel ***** with my family. If possible kindly refund my money

Location excellent and awesome food. Would like to come back again. Good place for get together.

One generation behind in infrastructure as well as service. Well kept ambience of the restaurant. But the mood spoiled by the service. Can you imagine using paper cups for juice and tea in any hotel now? but we have here.

I had booked the cottage which was a lake facing stay that is at the very back of the hotel, upon checking in there was no one to show the way to the place which was a little confusing to reach. And once i entered the property the fan in the bedroom was not working. The telephone was not working. There was no way to contact them and the property being very far from the reception there was no way but to walk all the way back to the reception and reporting these issues which was not resolved. I had to stay in the room without a fan and no means to order room service. After complaining at the reception i went to the restaurant and took their phone number and ordered food and asked for 2 extra glasses which were not delivered and had asked again with the person who had delivered the food, even after that i did not receive the glasses. I'm deeply dissatisfied with this stay. After paying so much the service was very bad.