The Pacific Sutera Hotel anmeldelser

Svar fra overnatningssted: Thank you very much for your kind review. We appreciate your detailed feedback, and we are certainly delighted that you had a memorable stay with us. Your review will inspire the team to continue maintaining our services and product delivery. We do hope to welcome you back in future.

Svar fra overnatningssted: Thank you for sharing your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our room comfortable and the food outstanding. However We do sincerely apologize for any inconvenience caused by some of the fixtures in the room. Your comments about its performance are important to us, and we will certainly take them into consideration as we evaluate our amenities for future improvements.We appreciate your input and hope to welcome you back soon for an even better experience.

Svar fra overnatningssted: Thank you very much for your review. We are delighted that you had memorable stay with us. We look forward to welcoming you back.

Svar fra overnatningssted: Thank you for your feedback! We're thrilled to hear that you enjoyed your stay in our seaview room and found it clean and comfortable. It's great to know that you liked the food and service at Cafe Boleh as well as by the pool—our thin-crust pizza is indeed a favorite! We apologize for the inconvenience regarding the fish for "fish and chips" on your second day; we appreciate your understanding. We hope to welcome you back soon for another enjoyable experience!

Svar fra overnatningssted: Dear Kartin,Thank you for sharing your feedback and for choosing The Pacific Sutera Hotel. We truly appreciate your comments, both positive and constructive.While we are glad you enjoyed the quality of our Skybar and morning buffet, we understand your concerns regarding certain aspects of our facilities. Rest assured, regular maintenance is a priority as we work to keep our hotel comfortable and welcoming for all our guests.Regarding pricing, we would like to highlight that our F&B offerings are competitively priced and, in fact, often more affordable compared to other 5-star hotels in Kota Kinabalu. We continuously strive to provide value without compromising on the quality of our food and service.We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable experience.Sincerely,Gerry D CruzGeneral Manager

Svar fra overnatningssted: Dear Steven,Thank you for taking the time to share your feedback about your recent stay at The Pacific Sutera Hotel. We are delighted to hear that you found our facilities well-equipped and located nearby to malls.We are happy to hear that you had an enjoyable stay and your kind compliments are sincerely appreciated. It has been a pleasure having you here and we look forward to welcoming you back in the near future.Sincerely,Gerry D CruzGeneral Manager

Svar fra overnatningssted: Thank you for your review and we are glad that had a great staycation at our hotel. We appreciate your commendation of our services, and we look forward to welcoming you back.

Svar fra overnatningssted: Thank you for your review. We appreciate your feedback, and we hope to welcome you again in future.

Svar fra overnatningssted: Dear Valued Guest,We deeply regret that your experience did not meet your expectations, especially during what was a peak occupancy period due to the Harvest Festival in Sabah.Please know that we take your feedback seriously, and we are actively working to address the issues you've raised to ensure that similar incidents do not occur in the future.Regarding the check-in process, we are revisiting our procedures to streamline the process and reduce waiting times, especially during busy periods. Additionally, we have expended our breakfast area to accommodate more guests comfortably during these peak seasons.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you rightfully expect and deserve.Sincerely,Gerry D CruzGeneral Manager

Svar fra overnatningssted: Dear Valued Guest,Thank you for sharing your experience at The Pacific Sutera Hotel. We truly appreciate your continued support as a regular guest. We are delighted to hear that we have meet your expectations once again, and we value your positive feedback.Ensuring a consistently high quality in both food and service is of utmost importance to us, and we are glad to hear that you have found the experience to be consistent in your second visit here.We hope to have the opportunity to welcome you back in the future and provide you with an even more memorable experience.Sincererely,Gerry D CruzGeneral Manager

Svar fra overnatningssted: Dear Valued Guest,We are excited to read your excellent experience and our team were so happy that you have given us the opportunity to contribute to a memorable moment for you during your holidays.Thank you so much for acknowledging our service and facilities. We pledge to provide the finest personal service and facilities for all our valued customers. We are glad to know that the attentiveness and genuine care delivered by our team members have exceeded your expectation.Thank you so much for choosing Sutera Harbour Resort. The entire team is looking forward to welcoming you back for another amazing experience in the many years to come.Sincerely,Gerry D CruzGeneral Manager

Svar fra overnatningssted: Dear Azmir,We are delighted to learn that you were satisfied with services and truly enjoyed your stay. We will be delighted to share your compliments with our colleagues, who in turn, will be very happy knowing their efforts have been recognized. It was indeed a great pleasure to have you as our guests.We thank you for your compliments and look forward to welcoming you back again at The Pacific Hotel, Sutera Harbour Resort in the not too distant future.Sincerely,Gerry D CruzGeneral Manager

Svar fra overnatningssted: Dear Valued Guest,We put customer experience and satisfaction as our priority & your feedback is important to us. Thank you for bringing this to our attention and I will sure share this with the Head Chef.We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.Sincerely,Gerry D CruzGeneral Manager

Svar fra overnatningssted: Dear Grace En,Thank you for taking the time to share your feedback on your recent stay at The Pacific Sutera Hotel.We are delighted that you had an enjoyable stay here and your kind compliments are sincerely appreciated. It has been a pleasure having you here and we look forward to welcoming you back in the near future.Sincerely,Gerry D CruzGeneral Manager