Promenade Hotel Kota Kinabalu

Strategic location near airport , basement parking , walking distance to Oceanus waterfront mall. Good service. Cleanliness acceptable.

During arrivals/ checking in time, the front desk does not so welcome or sense of friendly gesture. It’s too robotic.. The room was nice and clean the bed is comfortable too. The breakfast food was great and delicious especially the nasi lemak sambal! That was my highlight. We saw a waiter at the restaurant but doesn’t do the table cleaning.its so messy and we have to clean the table by ourselves. Please improve more with these customer services.

I was a little disappointed with this hotel. It ticks all of the boxes as far as an average hotel goes but it was lacking in certain efficiencies. Breakfast was organised buffet style but there was only 2 self operating coffee machines which literally takes 2 minutes to dispense one cup. The breakfast area can hold well over 150 people by my estimate & it was packed each morning. This hotel seems to cater to mainly Asian customers so the choice of western style breakfast food is limited. Finding a table for a single traveller such as myself was difficult. There was never any salt & pepper on any table & I had to request some each morning from the staff. The swimming pool is situated at the front & must be accessed from the 1st floor. Towels are issued by the concierge & the change rooms are above the lobby area. There were only 6 sun loungers & no shade. If it rains the pool is closed due to safety issues? Strangely I never noticed any fire escape nor was there an evacuation plan on the back of the door in the room to advise what should be done in an emergency. There is no bar in this hotel & those wishing to partake of an alcoholic beverage will be sadly disappointed! This may be temporary as there was some building work going on but I was unaware what was being constructed. The onsite dining facilities are limited to the Dynasty Chinese Restaurant but I did not eat there. The KK Waterfront is a mere 400 metres walk across a busy road & I found myself dining there on most evenings.