Mercure Kota Kinabalu City Centre

Travelling have always taken a toll on my health. There’s a few staffs worth mentioning for their 5 Stars Services from the Heart and the Professionalism displayed. First and always; Florence the front management, Aida, Arman, Patricia and last but not least Isham the bellhop! They are lovely and wonderful individuals who helped contribute to my creature comforts. Once I had a severe mobility issues and Patricia including Isham assisted me with my meals. Florence and Arman took care of my room. Ensured that it was conducive enough for me. My deepest gratitude.

The hotel is so near to the jetty for islands hopping, like 5 minutes walk. There is a 7/11 downstairs and a duty free shop, a shopping mall, upsidedown museum and many restaurants within 5minutes walking distance. There are 6 of us for this trip, therefore we booked 3 bedrooms family suite, which is so big, 3 bedrooms with 1 big living room, balcony, kitchen (microwave, utensils, plates and bowls, fridge, small pot, induction cooker, range hood), and amazingly 3 bathrooms, I think is pretty ideal for family.

It's very disappointing, I suppose the name of "Mercure" should has a standard but find out to be worse than sn Abnb, you can see wall paint is chipped and control of the head shower is losen ca use water keep on dripping. Service is poor. My room is near to the Linen room, when worker is start to work at 0600, they create noise and wake us up