Gæstebruger
29. februar 2024
If good service and positive treatment is just a little bit important to you - don't come here. we felt very bad during the stay at this hotel, to begin with, my son has a milk allergy - something we informed the hotel before arrival. when we arrived there was nothing for him to eat, he was very hungry and we were asked to walk to the nearest supermarket because there they have dairy free options. my son is 4 years old, it is morning and we have just arrived and are asked to go to the supermarket as there are milk free alternatives such as almond milk etc there. even the most low-star hotel in Sweden has allergy-friendly options, we were offered dry NOT toasted bread with cucumber on it for him??? he ate pasta and tomato sauce all week at the hotel basically and the same dessert 3 days in a row, a little jam basically. once I bought dairy-free yogurt on my own, I go to the bar to get a spoon for my son since the restaurant is closed; I am then told that the spoons may not be brought into the room. I explain that it is for my son to eat his yogurt and get the answer that I have to come back with it. In short - don't come here if you have allergies. on to the next problem - we were harassed by a bunch of germans in the hotel, obviously regulars as the hotel mentioned they had been there the year before too, this leads me to believe the hotel didn't want to argue with them because they are "more important than us" since they come to the hotel the years before. the young kids of this German family threw water on us, threw balls on my children's heads in the pool, 6 and 4 years old. and because i told them to stop - they banged on our door in the middle of the night so the children were terrified. We ran out and saw them and even so the hotel refused to talk to them on the grounds that we did not go along and talk to them. because would you have paid SEK 25,000 to have drama with sick people without manners on your holiday? please. the manager is fed up with his life, disgustingly rude. there are also not enough sunbeds in the hotel. some sat on chairs by the pool and the grounds. note that the hotel itself is nice, the rooms are tidy and the pool is clean, there is plenty of room for sunbeds, but they have chosen not to bring in more because they are most likely stingy. it's clean around the buffet, but as Mentioned, the selection is very basic and mostly pork meat. we feel bad about how this was handled and that we had to call sunweb every other day on our holiday because we felt bad here, and we are not picky people. we kind of didn't want to be harassed and just for my son to be able to eat something. Ughhhh never coming back here. Some of the staff like the lady working in the kitchen and the security guy who also cleaned the pool(?) - really tried to help us. They were really Nice but the management such as the lady working mornings at the reception and manager with the piercing are dragging this hotel down from a 4 to a 2 star hotel tops. Oh
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