Smy Kos Beach & Splash

We've just returned and it was definitely not up to the 4☆ standard we expect or have experienced at other resorts. The weather and beach were amazing which made our week bearable. We travelled with a 6 and 3 year old. We got to the hotel late in the evening. There was only one person checking in and were taken to room in a buggy. The main building is very tired as is the main pool area. Tiled floor which is broken in places and wooden bar from the early 90s. Room itself was modern but very compact. Issues in the room were a very leaky shower where water would enter main bedroom, patio door coming away from side and worse of all a balcony safety rail attached by one screw instead of 4 which our three year old was winding round (very dangerous). The onsite shop was well priced but barely any options lots of shelves empty. Pools are very cold but both children did enjoy going in them. Youngest child cut his foot in main pool area as the tiles were breaking apart. Older child had knee cut by screw ar kids club as table leg wasn't attached to it. Kids club was also only really colouring in. It has no proper entertainment area everything done on terrace by bar and cobsisted of speaker, TV screen and microphone. No singing just bingo, quiz, chaeacuture games very basic, not like shows / singers seen at other resorts. All cocktails tasted cheap and nasty. The food is edible but limited choice and no variation. Kids would only eat pizza and chips and normally they are more adventurous. The infinity pool eating area serves food between 12-5 but we were put off by birds landing on it and nothing being done to stop that. There is a bus to Kos about a 10 min walk out of the hotel which is €3.50 per person and children under 6 are free (need cash for bus fare dont take card). We enjoyed a day out in Kos Town. We wouldn't return without major improvements made to main building, main pool area, food variety and drinks quality. Also safety issues with balcony rails need addressing.

Wow, we are currently on our last day and have had the best time. After having the past three holidays over in Turkey we found this a very refreshing change. Firstly the staff really could not do enough for you, the pool bars, the restaurant staff and the cleaners all went above and beyond. Our room was clean everyday with fresh towels and a big bottle of water. We weren’t once hassled by any staff, no one tried to sell us anything and we were left to our own devices which is what we want. Everything was included, no hidden extras, we had a safe, wi fi and all cocktails and endless ice cream. The chefs worked tirelessly to keep all the trays full of food and we found a wide selection every meal. Also lovely coffee, porridge and lots of fresh fruit. Marvin and his team were amazing. We have an 11 year old and in past hotels he’s been to old for the kids clubs. Not here, he engaged with them everyday and really took a liking to Marvin, he was funny and had the biggest heart! All the kids and adults loved him. We hired a car from the hotel. After speaking to other guests it is slightly cheaper down the road but we didn’t have to pay a £1000 deposit, it was 65euro for the day and you’re fully insured. No excess to pay. We found the lady there very helpful and we had it for 12 hours which was plenty for us to drive round and explore the island. Big thank you to all the staff at the hotel for making our week away so stress free and chilled. Looking at other reviews people have commented about the state of the hotel. For us it was clean and that was the main thing. It’s an older hotel in some parts but there wasn’t any damp, the showers were hot and powerful and everywhere was nicely painted and it’s not overcrowded. We didn’t have to battle for sunbeds and there were plenty of space between everyone by the pool. Hopefully we will be back.

If you are going to listen to a review, then please listen to this and save your hard earned money and do not go to this hotel. There is an open sewer at the back of B Block which is classed as being the best rooms and the smell is disgusting. We arrived late at night and I was actually gagging at the smell, it was a mixture of poo and urine, we could not see the sewer works in the dark but in the morning you could see the whole thing. An actual sewerage system above ground, steaming and liquid swirling. We asked for a move and the Australian lady who was the hotel's customer service while at first seeming very nice, was clearly well versed in fobbing complaining holiday makers off. She said if we wanted a move away from the smell then we could only downgrade and we would have to sign something to say we agreed to this, we had already been there a couple of days and were only there for a week so we decided to stay in our room which at least had a sea view, as the rooms around the hotel, away from the smell, where quite honestly depressing. There was no entertainment and the main bar in the hotel was miserable, the pool bar was nicer at night but again no entertainment even though there was plenty of room there and every night it played to most awful AI generated music, so there was no ambience at all. Pool barman was lovely. Also the smell from the sewerage works drifted down to the pool bar and made it impossible to sit there. No ambience in restaurant either, the staff worked really hard and there was lots of choice, but just too much, if they had concentrated on quality rather than quantity it would been much better. At least you could not smell the sewer in the restaurant though. No Prosecco on all inclusive and no snack at all! We had a late flight home and the Australian lady promised us we could have a late checkout so that we could shower and change, but on the actual day we were told we could not have a late checkout, and the hotel did not provide a room for its guests to shower and change in. Again, customer service lady said there were showers in the hotel that we could use, but we later found out that was a lie. It was boiling and we were not getting picked up until 9 pm, so obviously we wanted to have a swim, so knew we would need a shower. When it came to getting our shower and getting changed, we asked reception where the showers were in the hotel as mentioned by customer service lady and they said there were none in the hotel and pointed outside, saying downstairs, turn right, we looked, could not see any showers, went back to reception, they again pointed, we still could not see them, went back again, reception staff basically looked totally bored and did not attempt to help at all. Turns out the showers they were talking about were in fact underneath the stairs and were showers being used by everyone at the hotel pool. There were two enclosed dark showers with no changing room, no air conditioning and a q

Been back almost two weeks so I've had time to evaluate and reflect on our 10 nights there, first impression was the hotel was looking a bit tired but that's my only negative. Check in was fine had to wait an hour for our room which wasn't a problem, take to our room in a buggy which was great, the room was spotless and kept that way by our cleaner all holiday. Everyday we spent by the infinity pool which was spotless, beds were readily available and comfortable. The service at the bar was brilliant during the day and nighttime, Lefterrace and the young girl behind the bar were brilliant,great chat and service. Food yes there was always pork but loads of other choices, the pizza's were fantastic. I was fine with the temperature of the food but my wife prefers her food steaming hot. Overall the six of us had a fantastic holiday, thank you.

food very poor and drinks not much better staff very good, we booked a junior suite which was a decent room but daughter had to move with husband and children as toilet waste smell was so bad, too many stairs for children or people with disabilities, expected a lot better hotel for price we paid, had to eat out 4 of the 7 nights

We had blast. A family of 4, with an adult child and a 14 year old man child. We are seasoned AI travellers and rank this among the best we’ve been to. We were entertained from morning to night, and on the whole it was really good, it’s your choice if you join in, but you’re missing out if you don’t. During the day there’s foot tennis, ping pong, darts, pool games, aquafit and more. In the evening there’s laser and fire show, dancing, mini disco, quiz nights and more. Marvin, V-boy et al are masters at what they do, one of the best entertainment teams we’ve come across. Our room was in the block by the beach pool. We had a superior room, and I would encourage you to pay the extra. We had air con, and plenty of room for the 4 of us. The bathroom had shower gel, shampoo and hand soap. There’s a fridge and a kettle. We had a balcony that you could see the sunset, but watching it on the beach is really special. The grounds are really well kept. The food was good and plentiful. There’s always salad, pizza, roast meat or fish plus themed dinners. Guests are encouraged to try food before taking big plates, to avoid food waste. If there’s a queue, it’s usually for the popular food. The snack bar serves lunch which was salads, burgers and hot dogs, meat skewers and pizza. There’s a bus stop on the main road which goes to Mastihari, a pretty but quiet town, and then to the airport. In the other direction Is Kos town which is lively and recommended. We booked a trip to Bodrum with the lady in reception, who was very helpful, telling us the best day to go (Tuesday) and where to find everything in the town. The trip organises your visa, as Bodrum is in Asia, it’s very very hot, so take a fan. The negatives we found: main pool and pool bar area need some TLC. There is sometimes a smell of sewage, but most days you can’t smell it. Anyone with mobility issues may need to ask for a bungalow or ground floor as there’s no lifts, the site is quite large so it’s quite a walk from the bottom pool to the restaurant. Overall we loved it, and in the future we will return. The entertainment team should be really proud of themselves, the restaurant staff work tirelessly and the bar staff remember the regular guests drinks, just what we needed.