Gæstebruger
31. maj 2025
This hotel was by far the worst hotel I’ve stayed at. None of the staff have a clue what they’re doing, the guy at reception was quick to take our room tax money but forgot to give us our wrist bands. The rooms are extremely outdated and poorly designed. The first night we went to use the shower and the water pressure was so bad it just trickled out and didn’t get warm. We spoke to the guy at reception and asked for someone to come out and have a look, he wrote our room number and added it to a list of other rooms that had problems and told us he will send someone out. We went out the next day and came back in the evening hoping our shower had been looked at as we wanted to shower and get ready for the evening as we hadn’t had the chance to the night before and the showers pressure was still just as poor. We went back to the reception and he kept repeating the same phrase ‘I have been told that someone will be out to fix it’. This carried on for the next couple nights so we were unable to use our shower, luckily we went with a group of us so we were able to use someone else’s shower but if we was by our selves we would have been screwed. In the end I ended up unscrewing the shower head myself and tried cleaning out the jets, the amount of limescale that came out of it was ridiculous obviously a result of poor cleaning. The whole week we was there our room didn’t get cleaned once, no fresh towels and our bed sheets weren’t changed or made. We had cups in the room that the cleaners had not removed which resulted in us coming back one evening to a mountain of ants all over the desk and floor! We had to go and ask half way through the week for clean shower and pool towels, to which we were only given clean shower towels. The food on the all inclusive was the same everyday and always cold, even the fresh stuff they put out was cold. The drink options were sparse, only a choice of about 6 or 7 poorly made cocktails and 1 beer. Now for the WORST part of the holiday! The second to last day, our friends woke up to their bathroom floor covered in sewage water that had leaked up out of the drains in the bathroom! They immediately went to reception and asked for someone to clean the room or for them to be moved rooms. A couple of hours later one of the cleaners came round and mopped the floor, no bleach or any antibacterial products used, just a dirty mop with a dirty mop bucket. We had all gone out for dinner and when we got back their room was flooded again. They went back to reception to ask to be moved rooms, which didn’t seem likely as there was a big family that had just arrived who were getting told there are no rooms for them to stay in so were being transferred to another hotel. Given the fact there was human feaces on our friends floor, our friends were obviously not going to be staying in that room that night so they had to resort to sleeping on the sofas in our rooms. Avoid at all costs!
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