Giannoulis - Grand Bay Beach Resort (Exclusive Adults Only)

We stayed for a week in August and cannot find 1 thing that would stop me from returning. Seaview room is a must, the views are stunning. You can hear the waves crashing and as kolymvari is a peaceful resort there isn't any hustle and bustle to disturb the peace. The hotel is adult only so days around the pool are peaceful. The food was lovely if you're a very fussy eater you may struggle as there were lost of traditional Greek dishes. But always salad chips and plain meat options. The gyros at lunch was tasty. Breakfast was good too, lots of options. The beach is pebble so water shoes are a must but it is the cleanest beach I've ever been to the sea is lovely. I was luck enough to witness sea turtles hatching while there which absolutely made my holiday. There was a lovely charity volunteer there recording everything and making sure the they made it safely to the sea. Entertainment is very low key, a bit of music such as violin, saxophone, dj or a duo singing. All the staff we're lovely, nothing is too much trouble. The hotel and grounds are spotless. We had such a relaxing holiday & hope to go again.

Just got back from my 3rd visit to this gem of a hotel. Even when full it never seems crowded as there are so many places to relax and a lot of rooms have their own sunbeds. What really stands out at Grand Bay is the staff; as mentioned in other reviews they go above and beyond, and I can't mention just one or two names as they all deserve a mention. This year I had to go all out for the best room with sea view and private pool, just stunning. Really hope to be back in the future.

Stayed here for 10 days in October. When arrived in the early hours told had an upgrade. However when we woke up our so called sea view was virtually non existent. The private loungers were always in the shade and it was not a private pool which was what was implied. We complained and were told place full and to come back next day so never unpacked. Then we moved to the infamous room next to a la carte restaurant with view of brick wall. Stayed there one night until eventually were able to move again. So first 4 nights we never properly unpacked. So this was a bit of a damper to the start of the holiday but speaking to other guests seems to be a common issue. Most of the staff here were brilliant. Cannot fault cleaners, bar staff or the waiters/waitresses in the restaurant. Some of the other senior staff did seem to have their favourite guests. Hotel very clean and choice of food ample. Location on beach front is lovely. Entertainment very low key but that suited us. Surrounding area very quiet. Bus outside hotel goes straight to chania which was ideal. Not expensive.

We arrived in the afternoon and received a warm welcome at reception. The receptionist offered to look after our cases and for us to go straight into the dining room to have our dinner and a drink. After we returned we were informed that we’d been upgraded (seems to be a pattern of this) We were told that we’d now be staying in a double room with a private pool for the adjoining rooms and ourselves to share. We stated that we’d already upgraded on the TUI site to the seafront room, for £56, but we were told that this was impossible and they’d take us to the room. Whilst in the room and feeling very unhappy we found the invoice of our upgrade and returned back to reception. We were encouraged to relax and have a drink and they’d look into our upgrade. Eventually taken to the seafront room. Our first impression of the room was it looked amazing. When you stay there for a week and look closer there were a few faults. You can’t use the bathroom mirror due to steam after having a shower. The air con was extremely dusty and the balcony windows weren’t cleaned. The cleaners each day change your towels and make the beds. They also empty the soiled toilet tissue bin, but they only mopped the floor once. I am allergic to many foods including nuts. There aren’t any allergy warnings for the food served. The food is hit and miss. Luckily we’d brought snacks with us to eat. The staff work very hard in the dining room and ensure you have everything you need. We were unlucky with the weather as it was extremely windy and cold in the mornings and of an evening. The pools were freezing and aren’t heated, so we couldn’t swim. None of the rooms at the front (garden view) or the seafront rooms get any sun during the day, so people who have their own reserved sun beds on their rooms terrace, take the other sun beds on the sunny side. We managed to get sun beds by the pool or beach each day, but I’d imaging this would cause a problem during high season. The evening entertainment wasn’t great tbh. There was a violinist, a saxophone player another night and a DJ. Luckily we met some great people staying there, so we all made the best of it. The hotel is very remote with only a few souvenir shops, a supermarket and a couple of bars that serve food, but a lot were closed due to the end of season. If you enjoy more to do whilst on holiday, this location is very quiet and wouldn’t be for you. We wouldn’t return back to the hotel s we’ve stayed in better hotels and locations.

We booked this adults hotels because we wanted a complete break and I have to say it's the most relaxing hotel we've ever stayed in. We booked a junior suite (311) which meant that we had sunbeds directly outside the door and a private shared pool (Far too cold) The thought of not chasing after a sunbed and waking up to a view of the sea from your own bed is marvellous. Food and drink were great and the whole team from Reception, Pool Staff, Bar, Restaurant, Maid Service, was exceptional. Here's a tip...We booked the Tasting Tour with the hotel that takes you out on a mini basis to a n umber of different places. I won't spoil the fun. Suffice to say, it was the best 40 Euros per person we've ever spent on a holiday trip. Thanks to everyone at the hotel. We're already planning our next trip next October. Hoping to get 311 again...Please!

We were disappointed by our 3-day stay at this hotel. Although the hotel claims to be all-inclusive, a lot is extra, unless you have gone "premium all-inclusive. So the pina coladas are included in the "all inclusive" but the non-alcoholic version you have to pay for. Similarly the bar remains open after 11p.m. but you have to pay for drinks after then. Many of the sunloungers round the pool are reserved for specific (premium) rooms and all the other sunloungers round the pool had been bagged by 8 am. Even the beach sunloungers could only be reserved for guests staying a minimum of 4 nights. The view is barren and the beach is stony. Whoever is in charge of catering needs to up their game. We got to know the salads well. They would be out on the serving tables for 3 hours, and would then reappear at the next meal: the feta, the tuna and the sauces especially. There was some, but not that much, fish. All the "hot" food was lukewarm and even after a couple of days we found the food same-y. Tinned fruit was served. The hotel needs more investment. The main hotel WCs, for instance (which you accessed by walking past the servery for the "hot" food) had a door on the gents which did not lock, a broken urinal and a light which went out after 15 seconds - so you needed to be quick! The wifi speed was intermittent. Streaming a film could be hard work. And our room was a litany of small things that a decent hotel would have noticed and fixed: the bathroom door was warped and could not close. The bathroom (other than over the sink) was dimly lit, the shower was weak, and with an inadequate shower screen. The bedroom reading light was too dim to read by, the patio door let in water, and Reception wanted to charge us extra to be able to use the safe deposit box in our room. You can see that the hotel used to be 5* but it has had its fifth star taken away. Apart from that, the hotel was OK, and the waitresses were kind, cheerful and helpful.