Selini Suites & Waterpark

We stayed here for 10 days in a junior suite with a private pool. The welcome was friendly, although it felt a little strange that we had to hand over our passports. In other hotels in Crete we’ve simply filled in the forms ourselves at the reception desk. I don’t feel entirely comfortable leaving my passport behind. We received an information sheet with the Wi-Fi code and some house rules. It would have been nice if they had also mentioned that there is no housekeeping service on Sundays – we only discovered this afterwards. The room itself was very clean, with a good fridge, nice TV, and functional, atmospheric lighting. Unfortunately, nothing was waiting for us in the fridge, while in other hotels we’ve usually found a small welcome gift such as a bottle of wine, water, or fruit. Plenty of storage space, but very few hangers. The kettle was oddly placed where there was no power outlet, and there was no instant coffee or tea provided. The terrace was equipped with a comfortable sunbed, table, and chairs. However, there was no drying rack, and the pool lighting did not work. Although it was eventually fixed, it took two days instead of one due to a simple oversight. Our bathroom window didn't open due to a defect which left the floor constantly wet, already causing visible damage to the door. Because of this, we needed fresh towels every day – another reason why the lack of Sunday cleaning was inconvenient. That said, the rooms were always kept spotless, and the private pool was cleaned daily in the early morning hours from the outside. The Wi-Fi was very poor. The signal was strong, but the internet connection itself was almost unusable. Of course, a holiday is meant for relaxing, but waiting minutes for every page to load, being unable to play a Spotify playlist, or even quickly looking up information about the next day’s plans is frustrating. Mobile reception was also very weak, so 5G wasn’t a solution either. One small drawback of the private pools: they are located above sunbeds, so even the smallest movement in the pool causes water to spill over, sometimes splashing on guests below. This actually led to an unpleasant encounter with another guest. The private pools are also noticeably colder than the main pool, but still a wonderful place to relax with a beautiful view of the greenery and the main pool area. Plenty of privacy as well – a real highlight. The beach is clean and pleasant, covered with small round pebbles rather than sharp stones. The waterpark bar is only a five-minute walk away, which is convenient, although there were no hotel-provided trash bins on the beach, which was a pity. Speaking of waste: the hotel still uses disposable plastic cups everywhere. This creates a huge amount of unnecessary garbage, and in other Cretan hotels we’ve seen much better solutions with reusable cups. It would also be a nicer experience for guests. As for drinks, this was a weak point. I usually enjoy almost any type of cola, but here th

I think this hotel offers incredible value - I really was delighted to have stayed there. This is the first time I have booked all-inclusive and the experience has far surpassed my expectations. I was lucky enough to have a room in the main block on the first floor, facing the road but that meant my room had the sun all day. The balcony was large with a table and two chairs along with a rack for drying clothes. My only quibble with the room was that there was no light over the desk. My room was of a good size with two single beds pushed together, but unfortunately only one chair. There was a good amount of hanging space for clothes, but no drawers. There never is enough coat –hangers. A flat screen TV with Netflix and YouTube hung on the wall over a desk. There was a normal domestic size refrigerator. On top of the refrigerator there was a kettle and two mugs and glasses. WiFi was available throughout the hotel with no restrictions. All the staff from reception to restaurant to housekeeping were very friendly and helpful. A sand and shingle beach is five minutes’ walk away if you don't fancy using the hotel pool, which is not particularly big. Another alternative for water sports is to use the associated water park that is close to the beach. I think it caters for ages up to teenage. There are bus stops right outside the hotel with a bus frequency of about 20 minutes. It took me about twenty minutes to walk into Kolumbari, the main village with shops, supermarkets and restaurants. However, with all-inclusive there is no real need. Food is hot and not lukewarm with a great selection and a changing menu each day. The only trouble with such choice is that it is easy to eat too much! All-inclusive meant I could have soft drinks or coffee whenever I wanted with beer or wine available at lunch or dinner. The bar offered takeaway, if you didn't fancy drinking in the bar area. I cannot praise this hotel too highly.

Firstly we really did enjoy our holiday especially visiting chania however the hotel is definitely not a 4 star hotel. The Pros first were, our room had a beautiful sea view.The wait staff were incredibly attentive and it had a bus stop right outside the hotel making transport easy. However there were a lot more cons, the alcoholic drinks were extremely watered down to the point it felt like you were just drinking pop and not wine. There also seemed to be a lot of preferential Treatment, It was noticeable that guests who paid extra for certain upgrades, like premium cocktails, received more attention than those with all-inclusive packages with my mum being ignored at the bar for multiple minutes whilst the bar staff chatted to those who paid the extra bit for close to 5 min, which felt a bit unfair. One of the worst parts was the early Morning noise there was consistently loud noises early every morning around 7 AM. There were constant sounds of hammering, scraping chairs, and banging, which made it difficult to sleep in and enjoy our vacation, we realised they were having construction done above us which we weren't told about. The fire alarm went off 3 times late at night and we heard nothing from reception about what was going on, I had to run down and ask and was shrugged off saying it was just a problem in the kitchen. the alarm then went off again at 7am which woke us up, when we asked them again after breakfast the receptionist just smirked and said it was a little problem, my mum then told him they should've really let us know what was happening because multiple fire alarms going off is scary, he carried on smirking and only when my mum started to get mad did he apologise. There were a few problems as well with the room, the door firstly was extremely stiff, when locking it from the inside the lock just seemed to keep spinning, maybe 4 or 5 full turns before it locked. There was a kettle with cups but no tea coffee sugar or milk which we found weird because why have the facilities for it? the shower was a walk in one with just a small glass barrier that didn't reach fully across, this meant that everytime we showered it practically flooded the bathroom, the shower head also looked very dirty. At night there was also a weird crackling noise constantly which was either coming from the TV or the air con we couldn't figure out which. One of the days when I went to use the self serve drink machine it seemed there were ants either In the machine or in the cups you grab from the side. Also upon arrival there was a lack of Information given, they took our passports for a couple of hours, we were given a list for meal times and then given the key, we had to ask for the safe information which was free he just forgot to tell us, we then had to ask other guests where we went to dinner as we didn't know since during the day the area was closed off. The food was extremely limited and repetitive, they had basic salad bar which wasnt covered up so often