The Fern, Kolhapur

Family Trip : The Fern Kolhapur, a Four-Star Above Average Hotel I stayed in The Fern, Kolhapur, Maharashtra, in Room No. 810 from 09/03/ to 12/03/2025. I booked the hotel online by calling a number given on the website. The booking process was pleasant, as the reservation clerk lady (Rasika) was soft-spoken and helpful in offering rates and an appropriate room, etc., including agreeing to pick up from the airport for a price. The booking was smooth, very professional, the payment link worked well, and I paid in full in advance. I received a booking confirmation, which was comprehensively explained, no doubt or any question to ask. It looked like a very professional document. As agreed, they picked up from the airport in a small sedan car. It was a pleasant check-in. They helped me reach luggage to my room. The lobby area was functional no frills or no great interior to impress. The double-bed, king-size bedroom of 300 sft. was comfortable. Everything in the room was just right. The AC- is excellently functioning. The bathroom was spacious and had an excellent shower head and shower area. The bath towels were very hard, and I did not use them. The toiletry supply was excellent. The tea/coffee arrangement was good. Housekeeping service was excellent in responding and replacing anything required, like water bottles, tea/coffee supplies, etc. The overall in-room comfort, including bed, pillows, and sheets, was much appreciable; even though fancy frills were not there, it is a simple interior. But one important missing point is: no luggage desk; we had to keep our suitcase on the floor only. The breakfast was complimentary in the ground-floor restaurant area. The BF spread was quite elaborate, yet the authentic taste was missing. Like Idlis were hard, the Medu wada was worst (hard), the sambar had no South Indian taste, rather some strange taste. Overall, Breakfast was not tasty, and I was not happy. The Exterior – is very poor as you enter the portico- exterior wall looks faded, rainwater leakage visible, no carpets in lobby area. The staff's overall staff behaviour was courteous and helpful. For the cost of the room, it was not justification.

The front office staff were friendly and helpful, making check-in smooth. The hotel room was clean and comfortable. The restaurant offered a good variety of tasty meals. Overall, a pleasant stay with good customer service.

The front desk staff were friendly and helpful. The food was tasty and well-prepared. Overall, a nice place to stay with good service and good food.