Amanda TSM
24. februar 2024
Extremely unpleasant. I booked and paid weeks in advance for 3 bungalows for a family of 6. Upon check in, they say they can only offer 2 rooms. And we have to go to another place for the third room. We were not willing to stay separately due to safety concerns. We ended up cramping 4 in one of the rooms, with one sleeping on the floor. And they refuse to fully refund us for the room that they were not able to provide. And it was not mentioned in trip.com that rooms has no aircond, only one rusty wall fan. Cockroaches, bed bugs, mosquitoes, mites and ect. Bathroom flush not working. We were having difficulty sleeping, will check out tomorrow morning. Hotel check out time is 10am. And stained sheets and pillowcases. 600 bath taxi fees to reach here from the pier. Staff were helpful. I blame this unpleasant stay to the owner and upper management.
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