Samaya Wellness Resort

Lovely resort. The bed was very comfortable and the team were lovely. Right on the beach which is really quiet and white sand.

Definitely not 4 star. Cleanliness is not the greatest. Location in a quieter part of lanai. But it’s beachfront and nice beach area. Staff were helpful. But no leniency as I wanted to stay in the same room. The back facing rooms are noisy and you won’t get any sleep

This review is not aimed at the staff who were there, as they were friendly, happy and helpful. This review is aimed at the Management, wherever they are, as they certainly were not visible. Plus points 1) = STAFF on site. 2) breakfast choice and quality. Negative points 1) power cut off repeatedly, not sure if always to all the hotel or just to our room some times, but one time in the middle of the night it came back on with all lights coming on and air con off for some time. 2) bathroom design is awful - the water from shower goes all the way across the floor without proper drainage, making it slippy and stinky, and with a partial smoked glass window to bedroom, all the family can almost see into the bathroom. 3) one coffee machine for all guests, there was always a queue at breakfast - can no manager think to get another ? 4) the floors generally in room and common areas are dirty, also the beach - no one is picking up litter. 5) in room phone kept ringing on the first evening, so we unplugged it, there was no explanation 6) MAIN ISSUE = NO MANAGEMENT VISIBILITY, no encouragement or training to their hardworking staff, no initiatives to take suggestions from customers or staff to make improvements.