Gæstebruger
7. juni 2023
I will have to warn you about this hotel. We made a reservation in mid-May, and had to pay a deposit of THB 555,- The cancellation policy stated at their website and also at the confirmation says that room must be cancelled at least 5 days prior to arrival. Due to chance in plans we had to cancel the rooms. This is not possible through their website, despite the information given on the reservation. We have now tried to cancel the room for two weeks, but there is absolutely no respond from the hotel. They are consequently ignoring any e-mail regarding cancellations. We have now had to contact Mastercard to report the hotel for fraud attempt. The amount is not that much, but we do not know if they will charge more when we will not show up, as they are not answering. I will strongly warn anyone about this hotel as they are doing this kind of fraud or scam towards guests.
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