Gæstebruger
24. februar 2024
My husband and I had a nice time staying at this resort, but there were definitely areas for improvement. We stayed in one of the larger duplex villas, which had plenty of space and a private pool. However, there were a few things that happened which tainted our stay a little: – Our toilet became blocked and we had to ask three times for someone to come and take a look at it – The daily cleaning service was prompt and the staff were all very attentive, but we noticed when they left that there were still certain areas with dust and dirt on them – We ordered a taxi one evening to take us to a restaurant and were told this was confirmed for 7pm. When we arrived at the lobby, the taxi hadn't been booked and wasn't available so we had to wait for a local one to be called, meaning we were over 20 minutes late for our dinner reservation – Despite our room welcome pack stating that breakfast began at 7:30am, we arrived at 7:50am one day to be told that it was 8am. We waited, and by 8:15am there was still no one at the restaurant. The restaurant (Passa) is actually owned by a different company, but should still have been managed by the hotel as breakfast was included in our rate. We also arrived at 8am the following day and were told it wouldn't be open until 8:30am because the chef hadn't shown up. Having said this, the restaurant were made aware of our frustration and apologised, offering us both a complimentary coffee Overall we had a pleasant time here, but the resort just needs a little TLC and more attention to detail. It's marketed as a glamping resort, but we were still paying over £200 per night for our accommodation.
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