The Bay Samui

To whoever is in charge of booking these hotels. I was disappointed with the quality of the rooms they were not cleaned every day. The shower door had to be removed. And was not replaced. The swimming pools was filthy we could not use it. There is not enough staff to cope with the work load. For the money I paid I felt very let down. I blame trip.com for allowing people to book this sub standard hotel. I will not be using trip. Com again unless I get a satisfactory answer to my complaint. Many thanks for nothing.

The hotel is in great need of renovation, it still hasn't recovered after the covid restrictions, the closet in our room was full of holes, the towels were old, the glass doors were dirty, there were a lot of nuances, the restaurant was open only for breakfast, a very poor breakfast considering the fact that there are no restaurants nearby at all. It is a big request to the owners to allocate money for the renovation of the hotel, because the photos on the website and the reality are very different. I want to express my big thanks to the staff, the girl at the reception was very friendly and helpful, during the misunderstanding that arose because of our cat, everything was resolved quickly. The hotel does not accept pets, but we were kindly agreed to stay with our cat. Everything was great for a 2-day stay, if you ignore all the disadvantages. Advantages : friendly staff, the location of the hotel is the first line. Cons: everything else

Room and shower were dirty pool was filthy and the whole complex needs tidying up, very disappointing as fabulous beech.

I had a pleasant stay at The Bay, would definitely come again. The bungalow is great, spacious and cozy. The beach is really nice, it's shared by several resorts and there's not so many people. On the downside, there was no hot water initially, but the staff fixed that pretty quickly. Also, there was some kind of a dump on the back side of the house.

Very cozy hotel for a couple, just infront of the beach

Wir haben für 4 Nächte gebucht haben aber nach 2 Nächten freiwillig ausgecheckt und das Hotel verlassen. Die Gründe dafür: heruntergekommene Bungalows, dreckiger Pool (selbst mit Badeschuhen kann man nicht rein). Es fing an am ersten Tag wie wir eingecheckt haben und unser Bungalow gezeigt wurde, haben wir als erstes den dreckigen Pool zur Begrüßung bekommen. Dann am ersten Abend wie wir schlafen wollten und zur Unterkunft kamen wurden wir im Bungalow vor lauter Ameisen überrascht die überall auf dem Boden waren und teilweise im Bett. Das haben wir dem Hotel Personal gemeldet, die haben gesagt die kümmern sich drum und sprühen die Räumlichkeiten mit Insekten Spray ein. Am nächsten Abend war Genua das selbe Problem wieder Ameisen plus große Kakerlaken im Zimmer gehabt. Nichts entspricht dem was über die Unterkunft bei Buchungen steht. Das Personal konnte uns nicht mehr weiterhelfen weil keine anderen Zimmer mehr frei waren. Somit haben wir 2 Nächte vorzeitig aus gecheckt.