Residence Inn Saginaw

The hotel is okay, but is in serious need of an upgrade and remodel. It’s getting very tired. Even the furniture is well worn. The chairs in the breakfast area are very well used and those in our room are definitely showing their age. The shower curtain rod was barely hanging on to the wall. Breakfast was humble and I feel this is an area that Marriott had really let deteriorate. It just wasn’t good and it’s obvious everything is pre packaged. Coffee wasn’t ready until about 6:30. At one time Marriott had 24/7 coffee. Apparently, no more. We slept well and staff was very nice. It’s just sad how the hotel has slipped. Probably won’t stay here again and this wasn’t our only stay at this hotel, however, the last time was about 4 years ago. It’s gone downhill during that time. Come on Marriott, step it up.

Improve: Ducts in the room needed cleaning. Maintenance man with no uniform or identification randomly shows up to our room asking if we needed a tub fixed. We did not. Need better disposal of breakfast dishes. Sustain: The rooms are spacious and the appliances work. Rooms are clean, and have plenty of outlets. Gym equipment consists of Life Fitness ellipticals and treadmill. Common areas are well kept, and the front desk staff went above and beyond.

Located in an active area with retail stores, restaurants and other conveniences. We've stayed in other Residence Inns and this one was OK but not one of the best. The breakfast buffet was OK but lacked some of the variety of other hotels. Also we were told we had been upgraded to room 100 only to find it was adjacent to a sprinkler fire standpipe room that kicked on a VERY noisy pump/motor at 2 AM and made us change rooms in the middle of the night. Why would they even rent out this room? Marriott will hear about this clown show FOR SURE!

I love the kitchen in the room. Not a huge fan of the bed, it was too soft.

We booked through Booking dot com. The Marriott's so called, "Pet Friendly" policy, both on the booking dot come, and the Marriott websites, simply states, "charges may apply" with regards to a pet. Over a period of 2 weeks, I sent 3 emails asking what the pet charge would be. The hotel NEVER provided a response. I have seen horror stories, where the Marriott charges someone up to $125 for a single night stay. We cancelled the Marriott reservation and booked a Hilton Hotel, where they clearly state that there will be a $50 pet charge. Hilton is up front and transparent.

Stay was great. Hotel was clean and we appreciated having a kitchen.