Malabar House

I stayed both at Malabar House & Purity Resort in total for 7 nights. I paid in advance by bank transfer middle February, sending them copy of the bank transfer and later respective location code. Until my departure (28.03) they were unable to locate the transfer and I had to pay the whole stay again by credit card. This while my bank informed me that the money reached the recipient bank but not the final account. I asked my bank to cancel the initial transfer (obviously with additional charges) and being aware that Malabar Escapes had to agree with the devolution, which they assured they would. Until now, May, the amount hasn’t been returned and the reservation department - Adithya - stopped answering my e-mails. Fully unacceptable for a Relais & Chateaux member. I don’t understand why the hotel’s finance department cannot handle this situation proactively with their bank instead of putting the stress on the customer’s side, not to mention the double payment already debited twice in my account. Although both hotels and staff are quite nice, I cannot help wondering if there is any scam with payments or simply incompetent staff. I already asked to speak with GM or senior management and they simply do not respond. What could have been a nice stay turned into a nightmare. I hope that by sharing this experience , hotel management cares to investigate the matter, return the money and apologize for this serious inconvenience. Future travellers be aware.

An oasis at the end of the journey . Beautiful toom with a veranda -- sense of relaxation throughout our stay Try the massages . Staff on reception so professional and helpful . Enjoyed the variety of food in the small restaurant . Very peaceful property

The is a well run friendly hotel near all amenities in kochi fort area I think it was a former old bank The restaurant and bar area are within the enclosed courtyard Food was excellent The staff were friendly and attentive There is plenty to see around the area and a 2or3 night stay would be fine