Chuo-ku Kitano 1, Chuo Ward, Kobe City, Hyogo Prefecture, 650-0002, Japan
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9.0/10
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10/10
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8.0/10
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10/10
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9.0/10
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9.5/10
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10/10
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10/10
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10/10
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10/10
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9.0/10
Susana Choi
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7.0/10
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10/10
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9.0/10
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1 nat
Gæsteanmeldelser
9.0/10
Fantastisk
510 anmeldelse
For at sikre autenticiteten af de viste bedømmelser, beregner vi ikke blot et gennemsnit. I stedet tager vi hensyn til anmeldelsens troværdighed og datoen for gæstens ophold for at fastlægge den endelige vurdering.
Bekræftede anmeldelser
Placering9.2
Faciliteter8.6
Service9.1
Renlighed9.1
Gæstebruger
Standard dobbelt ikke ryger
Overnattede i apr. 2025
Par
1 anmeldelse
5.5/10
Slået op den 1. jun. 2025
One word: ancient. This hotel really doesn’t feel like a 4-star, maybe it was in the 80s. The room, bathtub, furniture, and facilities all feel outdated and tired. It’s not terrible, but definitely not worth the price they’re charging per night.
There’s no real air-conditioning in the rooms, just a ventilation system with a dial you can turn up or down, but it doesn’t do much. When it's hot, it's hot. You also can't open the windows, so the air can get stuffy fast. Some areas of the hotel really suffer from poor ventilation. The hallways smelled a bit off, and the elevator lobbies can be unbearably hot, especially the one on the ground floor. The fitness center was also hot and humid, making it uncomfortable to use.
They advertise an indoor pool and sauna, but what they don’t tell you is that you have to pay extra to use them, and it’s not cheap. We're talking almost five times the price of a visit to your average public pool. That felt like a bit of a bait-and-switch.
That said, the location is excellent. It's located right next to Shin-Kobe Station and only a 10-minute walk to Sannomiya Station. The staff were friendly and professional, which helped soften the experience a little.
Overall, I had a better stay at the ANA Crowne Plaza in Hiroshima. This hotel wasn’t awful, but for the price (55,483 JPY for 2 people and 3 nights), it's quite disappointing.
Oversæt
Svar fra overnatningssted: Thank you very much for choosing to stay at ANA Crowne Plaza Hotel Kobe.We sincerely appreciate you taking the time to share your valuable feedback regarding your recent stay.We deeply apologize for the inconvenience caused by our facilities, air conditioning, and overall comfort not meeting your expectations.Your comments regarding the condition of the room, the air circulation, and the temperature and humidity management in the fitness area have been taken seriously, and we will address these as areas for improvement moving forward.Despite these shortcomings, we are truly grateful for your kind words regarding our location and the professionalism of our staff. Your recognition is a great encouragement to all of us.We will continue striving to enhance our services and facilities based on the feedback you have provided.We sincerely hope to have the opportunity to welcome you back in the future.
Jack
Standard dobbelt ikke ryger
Overnattede i feb. 2025
Forretningsrejsende
83 anmeldelse
9.0/10
Fantastisk
Slået op den 8. mar. 2025
good night to sleep and enjoy the day
Oversæt
Svar fra overnatningssted: Thank you very much for staying at the ANA Crowne Plaza Hotel Kobe. We will continue to make every effort to provide you with a pleasant stay. We hope you will stop by our hotel again when you visit Kobe.
Gæstebruger
Standard dobbelt ikke ryger
Overnattede i nov. 2024
Forretningsrejsende
3 anmeldelse
7.0/10
Slået op den 16. dec. 2024
The hotel is quite old but the room is bigger than most of average hotels in Japan.
Oversæt
Svar fra overnatningssted: Thank you very much for staying at the ANA Crowne Plaza Hotel Kobe. We will continue to make every effort to provide you with a pleasant stay. We hope you will stop by our hotel again when you visit Kobe.
Gæstebruger
Standard dobbelt ikke ryger
Overnattede i maj 2024
Familie
8 anmeldelse
7.0/10
Slået op den 22. jun. 2024
room wasn't that bad, I love the view from your window but the hallways smelled funky. some parts of the hotel might need more air conditioning.
Oversæt
Svar fra overnatningssted: Thank you very much for staying at the ANA Crowne Plaza Hotel Kobe. We would like to thank you again for your feedback. We will continue to strive to improve our services in order to satisfy our guests, and we look forward to your continued patronage in the future.
Fadzly Ahmad
1 Queen Size seng Standard rygerværelse byudsigt
Overnattede i sep. 2023
Forretningsrejsende
7 anmeldelse
10/10
Enestående
Slået op den 12. nov. 2023
Great location and a great stay. The room was very clean. The view from the room was beautiful. The breakfast was very good. The staffs were helpful.
Oversæt
Svar fra overnatningssted: Warmest greetings from ANA CROWNE PLAZA HOTEL KOBE.Thank you very much for your feedback.We are looking forward to welcoming you again.Best regards,Reservation ANA CROWNE PLAZA HOTEL KOBE
Susana Choi
Standard-enkeltværelse – ryger
Overnattede i dec. 2022
Solorejsende
14 anmeldelse
9.0/10
Fantastisk
Slået op den 14. jan. 2023
All the staff were very polite and welcoming. The check in and check out procedure was fast even though there was a lot of people queueing, it took me 5 minutes to finish that process. The staff were very helpful to bring my luggage up to my room. The room was small, but it was very comfortable to stay. The view from the hotel room was extremely nice. I booked this hotel because I would like to use the swimming pool, but I didn’t know that I need to pay entrance fee in order to use their swimming pool. The view from the gym and the swimming pool was extremely beautiful.  I recommend this hotel to you all because all the transportation and convenience store are exactly near the hotel (Shikensen 新幹線/ local subway 地下鐵/ local bus) there’s a lot of attraction near the hotel as well.
Some special information: if you would like to use the swimming pool, they will charge you around 2000 yen or more need to check it in their website ;)
Svar fra overnatningssted: この度はANAクラウンプラザホテル神戸をご利用頂きまして、誠に有難うございました。またその際のご感想をお寄せ頂き重ねて御礼申し上げます。チェックイン時にはお待たせしてしまい、ご不便をおかけしましたこと、お詫び申し上げます。そのような中でも、スタッフの対応やホテルの落ち着いた雰囲気に温かいお言葉をいただき、大変光栄に存じます。静かなご滞在が叶いましたこと、またお部屋の快適さについてもご満足いただけたようで、スタッフ一同嬉しく思っております。また、ロビーの香りに癒されたというお言葉も、心温まるコメントとしてスタッフに共有させていただきます。今後とも快適なご滞在をご提供できるよう精進して参る所存でございます。また神戸におこしの際は、是非とも当館にお立ち寄りくださいませ。ANAクラウンプラザホテル神戸宿泊予約
Svar fra overnatningssted: この度はANAクラウンプラザホテル神戸をご利用いただきまして、誠にありがとうございます。また、ご多忙の中、貴重なご感想をお寄せいただき、重ねて御礼申し上げます。立地やお部屋からの眺望にご満足いただけたご様子を伺い、大変嬉しく存じます。一方で、駐車場料金につきましてご期待に添えず申し訳ございませんでした。頂戴しましたご意見は、今後のサービス改善の参考とさせていただきます。これからも、皆さまに快適にご滞在いただけるホテルを目指し、スタッフ一同精進してまいります。また神戸にお越しの際は、ぜひ当ホテルをご利用くださいませ。心よりお待ち申し上げております。ANAクラウンプラザホテル神戸 宿泊予約