Gæstebruger
15. april 2023
Booked 4 nights in advance based on good reviews. Breakfast was delicious - home made bread in a lovely restaurant. Unfortunately, the room wasn’t able to get cool enough to enjoy a good nights sleep despite putting the AC on 16deg on the second night. When I told the owner (Matthias) after the first night he suggested I check the AC setting and that maybe the filter needed to be changed. The next day, I told him that I didn’t realize the AC was only at 24deg, but he didn’t proactively change the filter to ensure no issues. Also, the in-room safe didn’t work, even when they left the key but there was no effort made to change the safe. I had told Matthias after one night that I might look for another property as I really needed a proper sleep. Matthias acknowledged this and hoped the room would be sufficiently cold the next night. Alas, it was not to be. Matthias kindly refunded some money for the 2 nights I canceled - for the breakfast and non use of electricity, but I was surprised he still charged me for a couple of Americanos after my inconvenience and his lack of proactiveness. When I mentioned this to him at checkout, he was almost indignant…. Frankly not a good feeling. Overall, a nice feel to the place but I’d never go back not recommend others to stay.
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