Escape-Cabins

We booked 10 nights as the photographs and reviews (AirBNB) looked good, the photographs are clearly from years ago, the whole place appeared neglected, see my photos. We booked the Zen Cabin but were shown to it and told the AC wasn’t working so would be in another cabin for a couple of days until the AC was sorted, not in itself a big deal but meant not fully unpacking as we would be moving again. Having dropped our bags we went out for dinner, by the time we returned it was dark, the 130m unpaved track to the cabins was pitch black, no lighting at all, we actually missed the turn toward the cabins and walked further up the track before realising and coming back, we felt this was dangerous. Having got back to our temporary cabin and looking around we realised it wasn’t very clean. The dangerous track, unkempt gardens and unclean accommodation made up our minds, we weren’t staying, we looked online and found a nearby hotel that had accommodation, checked it out and moved there next day.

Visited in 2018 and this was a paradise. It’s now run down and nothing like it’s former self. The beautiful reception area where you could sit and chat to Yuko and her partner has gone - replaced with mops, buckets and spare toilet roll boxes. The online photos in no way represent it’s current state. Such a shame that it hasn’t been kept up to scratch by the new owner as there was literally no where else like it on the island. I even had to query we were in the right place on arrival such is the difference. I have to take into account that Covid would have affected this island enormously but even so the grubbiness is no excuse for it’s current state. If there weren’t so many of us renting these cabins we would have asked to move

We chose this destination based on its positive reviews, but we were forced to find alternative accommodation as it did not match the description and the staff were unhelpful and uncommunicative. The property was unclean when we arrived (the toilet was disgusting, the shower barely worked as it needed descaling and we found a previous guest’s earplug and sunglasses by the side of the bed - see photos), and despite being cleaned whilst we were there, there were still ants everywhere - all over the kitchen, crockery and baby’s bottles and toys. The air conditioning in the mezzanine wasn’t able to keep the room cool, so it reached 35° in the daytime and meant we were unable to leave the baby in there to nap. This left us having to drive him around the car with the AC on every day for his naps. Despite confirming multiple times in advance, the property didn’t have a cot when we arrived so we had no where to put the baby. Someone went out and bought one for us, but said the Thai cots are ‘unsafe’ and indeed our son did get his arms stuck through the bars of this metal swing cot, so we had to improvise and wrap it in blankets we bought. They didn’t provide any bedding for the cot. We also chose this property as it had a TV (for the evenings when the baby was asleep) - but the weak wifi didn’t reach it and it didn’t work. So we ended up having to reconfigure the room and move the furniture around so it could pick up the signal elsewhere. Ultimately, the staff were incredibly slow to respond to our requests for help, and after 8 days here and no solution to the AC and uncleanliness, we had no choice but to cut our stay here short and find last minute alternative accommodation - leaving us substantially out of pocket. Some of these issues would have been excusable if they reflected a budget price, but for what we paid we expected much, much better. I do not recommend staying here.

Nous avons quitter ce logement pour un autre. Le logement ne correspond pas aux photos il est vétustes et sale. Nous n'avons pas de couette pour dormir comme sur les photos, pas les coussins comme sur les photos, les toilettes sont sales, le rideau pour ne pas avoir la lumière est trop petit par rapport à la fenêtre. La chasse d'eau des toilettes ne fonctionne pas, le lavabo est sale, les portes ne fonctionne pas, la douche ne chauffe pratiquement pas.