Cumberland House Knoxville Tapestry Collection by Hilton

Parking: I was surprised to learn the Cumberland House doesn't offer complimentary parking for guests. We didn't check the fees beforehand, assuming a hotel with a nightly rate would include parking. Valet parking costs $35 per day. Bathroom Privacy: The bathroom doors are made of glass, which offered very little privacy. It was uncomfortable using the restroom with roommate nearby. Housekeeping: Housekeeping could be improved. The doors, weren't very clean. Overall, my stay at the Cumberland House fell short of expectations, although the price fell within a higher price range.

Beautiful and comfortable hotel. The lobby and common areas are stuffed with comfy chairs and quiet little nooks where you can chat with a friend or read a book. The staff was attentive and helpful. I felt like we were a little high maintenance after a long week of travel, but they never made me feel like I was imposing.

This hotel was great. The location was perfect, it was clean and the service was excellent. The manager went out of his way to prepare our room early and helped us find our way around the area. I would recommend this hotel to anyone looking in the area for a place to stay.

I came to Knoxville to celebrate a change of command for one of my military buddies and stayed at the Cumberland House. I could not have made a better choice! The hotel is great! The staff is amazing! It started with the valet, Muk, who was the nicest, most helpful, and welcoming person I have met! He was extremely helpful and knowledgeable about the area! Great guy! The front desk was extremely responsive and helpful with everything! Could not be happier! Will definitely stay here when I come back to Knoxville.

Wonderful hotel stay. The staff made it the most memorable and comfortable. Merritt at the front desk was especially fantastic. He always gave us a warm welcome and treated us like a friend. Timothy was also kind and helpful. Thank you all!!

Love this exceptional hotel! Was my second stay here, and it was even better than the first stay. Love the classic theming of the property, and the small details throughout connected to it. Room was spotless, well appointed, and the bed was uber comfortable. Slept so well and the property is quiet. The staff is all fantastic, and really go above and beyond to make sure you have a pleasant, perfect stay. Enjoyed the fitness center, breakfast in restaurant, and valet parking. I lived in Fort Sanders for five years as a student at UTK in the 1990s, and it was so special to wake up in my old neighborhood which is perfect to easily walk to campus or downtown area. Recommend highly! This is now my favorite Hilton property in Knoxville, and I'll back in the fall. Thank you for a great stay and recognizing me as a Hilton Diamond Member.

Was a great visit at the hotel. It was very clean and aesthetically pleasing in the lobby and room. The service was great from the front desk to the restaurant and to the valets, such as Trevor the Valet who was especially helpful. Would definitely stay in this hotel again

I am so pleased with this hotel. I like the historical vibe from the Industrial Revolution and Knoxville textile industry. The 8:55 tribute to the train events of 1855 is cool, not to mention the free sample to toast with and the 1/2 off cocktails. Very good location if you have business at the university of Tennessee, as it’s a short, safe walk. The staff is cheerful and very capable of making your stay a good one.

The hotel exceeded expectations, clean well staffed. It has a nice bar & lounge area, 24hr valet & the guys took great care of us. If I'm ever in Knoxville again I will stay here. Free coffee until around 11am, the also serve breakfast & dinner for a fee of course but definitely a nice place