Sunrise Resort Hotel

Staying in this hotel was amazing, super friendly, polite and kind staff. I just want to say thanks, especially to the children’s animation, girls from Toucan were amazing! Thanks.

They are very very good and i would like to say the best so kind they was very good with my kids and we are going to miss them soo much thank you for every thing.

Our holiday was enjoyable and this is the hotel we would consider going back to. The meals were good, the beach was very close, the late night’s shows were astonishing. The kids’ club is very well designed, there are quite a few interesting activities for children going on. Indeed, we would criticize : 1) hotel rooms (sunrise hotel needs renovation) 2) master of ceremony (the host of entertainment shows). His jokes are strange and his manner of interacting is not okay. Bingo shows are boring and lengthy. 3) mini discos because they play repetitive songs every day. Presenters are not expressive, it seems like they cannot wait until this all ends. 4) starlight restaurant is over crowded.

We were denied check-in by the hotel because the supplier — a Turkish company — incorrectly assumed we were Iranian, even though we are not. Regardless of nationality, such treatment is inappropriate and discriminatory. Additionally, the reception staff's behavior was unprofessional and unwelcoming. They showed little willingness to assist us or communicate effectively, despite claiming to be proficient in English. To make matters worse, we were not allowed to stay in the reception area while trying to resolve the booking issue with the agency. This was because we refused to let the security guard take and keep our passports during our stay in the lobby — a completely unreasonable and unacceptable demand. This entire experience was both frustrating and disappointing. We hope this feedback is taken seriously to prevent similar treatment of other guests in the future.

Just returned from 2 weeks at the Sunrise and Starlight Resort Hotel. This is our 2nd year in a row visiting the resort and cannot wait to visit again next year. Firstly, the staff are incredible, particularly the Entertainment team, led by Oskar, the main man and an extremely hard worker. The events and energy the whole team provide is the best I have ever experienced. There is always something to do at the hotel and the entertainment team take time to get to know their guests and make them feel welcome everyday. We particularly enjoyed the foam party where the team kept everyone entertained and involved. Good proper FUN!! Food was vast and great again. Lots of choice. Weather was perfect. Family and I were kept busy for the full 2 weeks and cannot recommend this hotel enough. If you have never been..GO!! The photos on most websites do not do the place justice..the grounds are impeccable. The pools, restaurants all amazing!! To all the staff, thank you again and keep up the good work!!!

Unfortunately, the holiday we spent at Starlight Hotel was far below our expectations. Although the physical facilities of the hotel seemed impressive at first glance, the service quality was not at the same level. Room cleaning was insufficient, and although we requested, the deficiencies were not corrected for a long time. The reception staff was indifferent and did not display a solution-oriented approach. Last year Mr. Sadik was there and he helped us a lot, but he is not there this year. They currently have spoiled guest relations. too bad The restaurant part was also disappointing. The food was poor in variety and the lack of hygiene was noticeable. It was almost impossible to find a table, especially during crowded hours. Bar service was slow and reluctant; most of the staff didn't seem willing to communicate. It was not possible to get support from the guest relations team; Our demands were ignored. In general, the hotel definitely does not offer value for the money you pay. It was a facility that I would not consider choosing again. There are many aspects that need to be improved.