Asteria Family Resort Side (Ex. Euphoria Palm Beach) anmeldelser

The hotel was very good and had an amazing stay! Mert was very kind and friendly and made me and my girlfriend feel very welcome and we appreciate for all his effort. He would always check up on us and even sat down with us and played “Uno” with us for an hour. Our highlight of our stay was when Mert invited us to an event which included free transportation and we had the best night ever. Thank you Mert!

Lovely hotel, special mention to Emre... his english is amazing and went out of his way to help. The food was really good, me and my partner had a great holiday and also enjoyed the local area and exploring. We hope we can come again sometime next year.

Just checked in. Arrived 2 family in total 6 kids. Waited for room until 2pm, of course not a problem, we understand that hotel is fully booked. BUT! They gave just one family suite, other family got kids club! We paid for two family suite and on reception they promised, second room will be ready in 30 min, at the end gave smaller room, no matter that we paid for two biggest. Rooms should be next to each other, gave 2624 and 1927! Not even the same building! Stuff do not speak English, cocktails, in 15 min on beach all finished, no Malibu no coffee- not working. No wraps - sorry finished. We hoped to get better experience with Selectum! Hope next days will be better, but for first day - we are very disappointed. Will see if we will get correct room tomorrow as promised. Will update review later on!

Ok, firstly before I start this hotel is defo not a 5 star so if you come expecting that then you are going to be disappointed. I had read reviews prior to coming here so my expectations and standards were already low. Some staff are rude however we have also encountered some wonderful staff who are friendly and super helpful. On arrival we were greeted ( early hours of the morning ) and check in was seamless and we were taken to our room and given a tour of the hotel on the way. The hotel itself, grounds wise, pools, facilities, beach etc are fantastic. The pools are freezing but can be quite refreshing when it’s so warm!!! The rooms are ok. Certainly could use some refurbs but they are kept clean. The food, as anywhere all inclusive can get samey but we found there was always something we could eat and we have all felt fine from it. All in all we have had a wonderful week here and I would come back. I wouldn’t let all these horrific reviews put you off just don’t come expecting 5 star luxury.

DO NOT BOOK WITH ONTHEBEACH EVER!! First time we ever booked with them and will never do so again. Here is the email I sent to them after my holiday at this hotel and they did nothing!!! Incredible and just goes to show how poor they are. I am writing to you to make an official complaint regarding our recent holiday that we arrived back from yesterday morning. This was our first experience of On the Beach as a tour operator as we are regular TUI customers but thought that we would try out the competition. Whilst we have no complaints about your service or that of the airline (although delayed by one and a half hours on return flight) we have encountered really poor service from the hotel. We selected the hotel based solely on what e read and saw on your website and we paid a premium for a weeks holiday in October both due to it being close to half term but also because the hotel was described and sold as such. This turned out to be false and we would definitely argue that the hotel was mis sold and poorly described but our biggest complaint was that it appeared to be on shut down for the end of the season. Given the staff have had a long season probably from early April I can sort of understand that by the end of October their enthusiasm may start to wane but this would only be acceptable if the price for the holiday reflected this situation and we knew what to expect. It didn’t and therefore we expected and paid for a full service holiday with everything operational and the full quota of choice and service. Some of the issues were as follows: 1. Exactly the same selection of items for breakfast and lunch every day and these were limited. 2. Only fruit juice available at breakfast was sour cherry and on 3 days no juice at all. 3. Toaster stopped working for last two days 4. No chocolate sauce or cheese toasties on final two days for breakfast 5. No specific kids food at evening meals so my son had chips and bread for 7 days straight! 6. Grilled Chicken and whole fish the main two choices for dinner all 7 nights. 7. No diet drinks available in restaurant bar area and on final night no fizzy drinks at all. 8. Outdoor cooking area used for breakfast and dinner throughout the season closed for last 3 days. 9. No jacket potatoes for lunch on last 2 days 10. Bar closed by beach snack area for last two days. 11. On our first night we arrived a bit later for dinner At around 8pm. All the food area lights were switched off at 9pm even though people were still in the restaurant area eating. No desserts left that evening either as obviously didn’t replenish them for later arrivals. 12. Had to use a plastic spoon on final morning as no metal ones available. 13. The hotel was overrun by cats, which I am allergic to, with them in all communal areas, in the restaurant, by the outdoor seating, near the room blocks, etc 14. Virtually no English speaking staff which was ridiculous as every time I raised a concern or needed assistance with something it was a wast

ABSOLUTELY DISGUSTING!!! DO NOT STAY HERE!! Even the rep - whom we only seen on the 5th day of our holiday told us he is sick of the hotel too, all he gets is complaints from the holidaymakers and nothing is improved, he told us he would NEVER eat at the buffet!! Before arriving at this hotel we had read the reviews about staff, food etc but we always like to give a place the benefit of the doubt. Within 5 minutes of reaching reception, we realised the reviews were correct!! No welcome drink - standard at 5* resorts, the lady behind the desk was very pleasant, took our passports and then returned 10 mins later to tell us her shift had finished and her colleague 'Ishmael' (not certain - but photo attached) would be with us soon. This was after midnight. We had a 2 year old and a 2 month old with us! Eventually, the man came and handed us two cards for our rooms and 2 cards for towels - there were 5 in our group. When we questioned this, he said he doesn't understand and come back tomorrow. The golf cart came to collect us, drove us to our rooms - obviously a family would be given 2 rooms together??????? No!! My daughter, her partner and their children were dropped in one place and I was taken almost a mile away, cases dropped at the bottom of a huge flight if stairs and told my room was "up there" Thank God for the lovely couple who happened to becoming back to their room and the man carried my cases up the stairs for me or I would still be there!!!!!!!!! On inspection of my room, I realised that the actual balcony doors were not attached to the frame, so even if the door was locked, the windows moved on either side so anyone could have come into my room. I rang reception, and 'Ishmael' asked me what he wanted me to do about it? As this was happening, my daughter and family had been given a room where a German family was already staying!!!!! We all went back to reception to complain and the man told us, " you can't move, we don't have room, you wait til tomorrow' we asked for the manager, he said No manager he sleeping - come to find out the manager was the man who took us in the cart and left me at the bottom of the stairs!! I could go on forever with this review, but I will now keep it brief: Buffet - disgraceful, dirty dishes, inedible food, cold food, cats running all.over the places, no queuing system, no waiter service - standard in 5*, dirty tables all over, nowhere to sit etc, etc Rooms are very in need of updating to a better standard, and health and safety desperately needs to be addressed with security. We had a 2 month and 2 year old with us - NO COTS PROVIDED?????? Had to call reception twice about the water being brown?? The management/reception is probably - no, definitely - the most unprofessional, rudest staff I have ever met in all the years I've travelled abroad!! My cleaner was lovely!! Kept my room clean and looked after me!! She needs to be promoted. The barstaff were lovely, very hard working! One bartender serving a

Never in my life have I been so poorly treated in a what is ment to be a 5 star hotel the staff taking personal details on check in and messaging you through there own private number .being harassed by the night duty manager . also on check in warning to anyone who gets there before 2pm you will not get into your room we arrived at 7.10am and we were told we could t get into our room till gone 2pm had to change in the disabled toilet and leave our bags in the luggage room, staff very rude especially if your English they don’t like the English good luck stay away from the rice if it’s not eaten when it’s put out at lunch it’s then dished up at dinner I know this as it was the only thing I had that my sister didn’t have and I got food poisoning , the hotel is said to be In Side it’s really not it would take you nearly 5 hours to walk and bus you have to take two to get there and will take an hour or you can take a cab at 30 euros each way there are no restaurants near the hotel just a takeaway opposite which probably was the only thing going for this hotel outstanding food for a takeaway there are a few shops and that’s it when we contacted love holidays they were useless and didn’t help on the slighted due to being assaulted on holiday by a German family was told they had been removed but saw them every single day , my only words of advice is to avoid this hotel it doesn’t matter how many times they change there name as 6 months ago it was euphoria palm beach hotel please be aware of this hotel avoid at all costs pay the little extra and stay actually in side it’s self you will not regret it but you will if you stay at the poor excuse of a hotel

Do what I didn’t I read a few reviews and thought oh some people are being a bit picky.If you have stayed at Butlins and you like it this is just the hotel for you.Reception crap,food crap,staff doubley crap,and so rude and arrogant,two guy’s checking us in could of been site gardeners for all we knew.Take your own knife and fork (gold dust)any brand drink are extra 8 euros.You have been warned ITS TOILET

Firstly, I'd like to point out that we always travel end of season & this may well have a bearing on our experience. There were numerous small issues such as, many of the toilet blocks had at least 1 stall that was not functioning properly (a light out, missing seat, non functioning lock etc). The toaster didn't work properly. Each day something would run out for example various juice flavours or even one day chips. Contrary to some other travellers accounts, we found the food to be really good, it would be difficult to be unable to find at least something you find edible. The rooms were basic, but clean and surprisingly well stocked on arrival. We had a complimentary bottle of wine & fruit bowl plus numerous toiletries including toothbrushes & toothpaste, vanity kit, shoe shine sponge as well as the usual shower gel, lotion and shampoo etc. The reception staff did not seem particularly fluent in English but we got by, apart from when we tried to book the Chinese restaurant & ended up in the Turkish one. My sister was fuming On the whole, everyone was friendly, there were lots of different areas to relax in, plenty to do or just chill if preferred. I would certainly recommend going to the sunset bar to watch the sun go down. One last thing, if you like cats, this place is paradise. If not, you probably would prefer somewhere else.

What a dump was booked in for 2 weeks and could only handle 1 week. Rooms we had were disgusting ( See Photos ) they were clean but thats about it. Restaurant was worst than school dinners in the eighties,it was like feeding time at the zoo people pushing you out of the way to get to the terrible food. Same food for breakfast Lunch and Dinner. If you like salad, rice ,stuffed tomatoes ,stuffed aubergine,Chips then this place is for you. Staff very unfriendly and not helpful nothing to do outside of the hotel as all along is big all-inclusive hotels. If you like Beer and watered down cocktails go for it. When we checked out early they couldn't care less. If you are Russian then this hotel is for you as 99% of the guest are. Good Luck to anybody that stays here

The hotel was attractively unusual with its little two storey 30 room complexes, they were very clean and spacious. I liked the little extras including shampoo etc and mini vanity boxes. We had a fridge with complimentary drinks. The air conditioning was perfect for us. Coming out of the room we were surrounded by beautiful gardens and although it looks huge everything was just so close. The beach was close too I do think the videos are deceiving. We were situated near reception and near the main complex for food. The food itself was what is expected of an all inclusive, salads and fruit salad as abundant. They had fresh pizza, waffles and jacket potato’s at lunch time along with the normal buffet. The breakfasts were good fresh bread, pancakes, toasties, I had toast eggs and a banana most mornings sometimes with added jam. Obviously no bacon, but had Turkish sausages. Food was ok as expected for an all inclusive. The beach was lovely, stoney but I went into the sea and it was fine. Entertainment was good we sat by pool bar and watched the entertainment, they had a theatre but you can’t get drinks there so take them with you from bar. Staff were brilliant, really friendly and I could not fault any of them. It is a hotel catering for English, German and other countries. I had no problem with the mix of people in fact I thought they were all friendly and upon reading some reviews had to laugh when they said about other countries being there. There was no problem at all. I found the people friendly and the staff very attentive. Happy to answer any questions:)

Before we get to positives and negatives BEWARE that the staff come round and ask for you to write a review. This happened to us and when I showed them they said no and rewrote my review and put 5 * for everything so I have now removed that review. Okay so positives first.. - grounds are kept lovely -gym is pretty decent - rooms were kept nice and clean. - entertainment was okay and the entertainment staff were friendly And now the not so positives.. - food is not catered for English at all, we are not fussy but we really struggled to find anything we could eat and one night even got upset stomachs. - one dish was labelled as vegetarian but was meat. -our first day they signed someone else in to our room and luckily for us they didn’t steal anything and waited for us to come back to the room and got it sorted with us but could have ended a lot worse. Overall we still enjoyed our holiday however it’s definitely not a 5 * still a nice place to go just be mindful that food is not great.

We have had the most amazing time here! The facilities are honestly second to none, especially the mini club for the kiddies! All of the staff have been so friendly and welcoming, we are already planning on booking again for next year! Couldn’t have asked for a better holiday, if you’re questioning whether to come here, just do it - amazing value for money, amazing resort and amazing staff!

We have the best experience at Palma beach room was clean and spacious. For enjoyable time this hotel right choice. Thank u Mr Nebil and housekeeping team .bowling was good . Room service . I appreciate for ur service we will be there soon . Much respect.