Embassy Suites by Hilton Orlando Lake Buena Vista South

Very clean and organized!! The view was very nice and the best were very comfortable.Bacon eggs and pancakes in the morning. very clean with great customer service. it wasn't the best embassy suites I've ever stayed at but certainly wasn't the worst!! the front desk staff was nice and mostly everything met my expectations. Love the Lake Buena Vista area its pretty tropical

Enjoyed our stay. Was here for a conference. Hotel was very clean and rooms were nice. Restaurant was great and dinner was delicious. I thought the price for meals was reasonable for a hotel. Breakfast was included. Didn’t really have to leave the property. Conference center was very nice. The staff was friendly and very helpful. I would stay here again.

The hotel and service were outstanding! Staff were very friendly. Refreshing pool, comfortable room. Room was very clean, the bed was very soft. There was complementary drinks. Parking was very good. Even though we had to pay for parking. Still wasn’t bad.

My title says it all. I have some issues with this property and really don't understand why it has such high ratings. God forbid I decide to ask for water because they don't provide water anywhere.. I asked for water at the front desk and she literally didn't look at me and throws a bottle in my hand. lol. Get some water dispensers with filtered water!!!! Blue drop water dispensers, look it up! Buy them! You will have happy guests. This is a human need. Why is there no drinkable water? The sink water tastes like chemicals, I refuse to give my child that water. The coffee in the room and at breakfast is just awful. Probably the worst coffee I have ever tasted and I drink a lot of coffee. The breakfast was frozen food they reheat, it's disgusting. yes it's free but powdered eggs and week old bagels are just not even worth offering. The rooms are loud and you can hear the elevator ding all night long, it kept my daughter up almost every night. The sinks were dirty when we came in, fine, but the bedding was worse. Where are the actual blankets? A thin quilt and some sheets is not a blanket. And the pillows.. my god.. can they be any thinner?? I called to ask for more blankets and pillows and the guy proceeded to tell me that we had them in the closet and when I said we needed more he was SO RUDE!! The staff here hates their jobs, they really don't and shouldn't be in hospitality,

From check-in to check-out I think Hilton needs to have a bit more empathy towards the guests who are escaping the storm. Although we wish we were, we're not here on vacation. For some of us this is not a planned expense. Maybe consider waving the parking fees and pet fees. We spoke with other evacuees in nearby restaurants. Many hotels lowered their rates for those having to evacuate for Hurricane Milton. For many, this was our home for a few days. We were all worried to what we would return to upon check-out. A little empathy costs nothing. Not a kind word was offered from anyone we encountered (besides guests). Perhaps everyone is "storm weary". I don't know. I just think Embassy Suites could do better during these difficult situations. It's the little things. We're all in this together.

A perfect 10! Where do I start...The staff on the phone were so warm, this made our arrival and check-in process even more comfortable. Sergio, your kindness and warmth was appreciated. The room was ample, clean and beautiful. The breakfast in the morning was one of the best one's I have ever had. The options and quality of food was on point, wow wow. The options for lunch and dinner right there at the hotel were the perfect options/menu catered to my vegetarian diet, just couldn't ask for more. Warren, you always show your passion and commitment in your hospitality. I would consider your property a local hidden gem! Kudos to an amazing job all!

Consistently the best hotel suites to stay in. Impeccable cleanliness, overall excellence in quality of services and the staff exceeds expectations in friendliness. This hotel is exceptional and it is evident management takes great pride maintaining the property and leading the staff. Great stay every time!

I was here for a conference and brought my wife. The facility is beautiful and ALL of the staff has been so nice and helpful. The room is huge with separate bed and living rooms. It has the biggest TV that I have seen in a hotel. I’d be happy to be back

Great hotel other than pay to park. That seems ridiculous. Rooms are awesome, restaurant breakfast is perfect and plentiful. Pool is beautiful and a saltwater version! Hotel is secure but unobtrusive and check in desk is polite and swift.