Lianne P
18. september 2024
Stayed at the village hotel Hull for a work event for 2 nights across 2 weeks. My first stay my room wasnt the best-shabby bathroom with paint peeling off the walls etc, so i requested a better room the second time i stayed. The room on the second occasion was far worse! Mould in the bathroom, shampoo down the wall, toothpaste mark by the sink, bits on the carpet and crumbs on the desk!! Disgusting! It was clear the room hadnt been cleaned! When i complained i was told the hotel was full so i couldnt be moved, i was offered nothing to compensate, they just said theyd let housekeeping know! The excuse was the hotel was undergoing refurbishments! That may explain things being dated but there is no excused for a dirty room. I couldnt wait to leave! Breakfast was also awful...coffee is disgusting...it basically forces you to pay for a costa from them!
Oversæt