Gæstebruger
28. maj 2023
My coworker had moved to Cookeville Tennessee earlier this month and has not had the time to change her address on her license. This evening she was informed of a death in the close family and rushed back to Kingsport to help. I booked her a two night stay at this hotel to help with her situation. Upon arrival, she was met with an extremely condescending and smug staff member named "Drew" who stated that because of her ID address being within 50 miles of the hotel that she would not be allowed to stay. It is midnight at this time, and options are running out. Thankfully she was able to go close by and book accommodations. No sympathy, no regard for human decency, no empathy...and definitely no help whatsoever from this Drew individual. An empty coffee pot is worth more than any assistance from Drew, and after her 4 hour drive to this hotel, at least a heartfelt apology to her should be forthcoming. This was unexpected and completely unnecessary.
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