SpringHill Suites Philadelphia Valley Forge/King of Prussia

Clean room, great service at the front desk, good breakfast with multiple options. There were some water issues while we were there due to previous storm but they were communicative about when it would be off (briefly) while they repaired. Also liked the evening drink options downstairs with outdoor patio. All in all a very nice stay!

Love the location of this hotel tucked away on quiet side street - very peaceful and relaxing place to sleep. Comfortable beds and very clean are top of my list for hotel. Need more choices for breakfast like yogurt and more coffee choices too. Staff very helpful. Overall wonderful place to stay.

Pool was closed and one person on desk and lobby. Lobby bar wasn’t open due to staff. This was Saturday night. Room was good and clean.

Having stayed at so many hotels, I have never experienced such unprofessional service. My child was injured during a competition and couldn’t continue with the third day, so after finishing on the second day, we asked the front desk if we could check out a day early. The staff member, Gloryelle, said since we booked through *******, there was nothing she could do. So I contacted *******, and they said it should be possible—they just needed to call the hotel to process the early checkout. A few minutes later, the ******* representative told me, unfortunately, this hotel has a very strict no-refund policy. I tried again with Gloryelle, but she said she couldn’t make the decision and that she would get scolded by the manager. I asked if I could speak to the manager directly, but she said no, that she hadn’t been able to reach the manager for over a week and that the manager was currently unavailable. At that point, I realized continuing to press would only waste my energy. As a business owner myself, hearing those two lines from her made it clear—either this employee has received no professional training, or this hotel trains its staff to avoid problems rather than solve them. If that’s the case, this will definitely be a hotel I will not choose again for our annual May competition trips.

The best hotel in the area The front desk people was nice and very helpful and the room was extra clean

Welcoming front office staff, clean property, large rooms. Very accessible to shopping and restaurant plazas by car. Would stay here again.