Kilima Safari Camp

Our stay was ruined by theft from our locked safe—€600 was taken in a way that we wouldn’t immediately notice. The management refused to take responsibility, didn’t apologize, and even implied we made it up. We had to involve the police ourselves, only to watch the manager treat them better than us. This experience cost us our safari and caused serious stress. Until this is resolved, I strongly advise against staying here. DO NOT USE THE IN-ROOM SAFETY DEPOSIT BOXES – THEY WILL STEAL FROM THEM WITHOUT RESETTING YOUR CODE AND THEN MAKE YOU LOOK LIKE A FOOL.

While the hotel may look nice with its private cottages and a lovely pool, do not be fooled. This place is run by dishonest management, and the staff have a history of stealing money from guests’ rooms. Unfortunately, we became victims of this – €600 was stolen from our locked safe in the hotel room. The money was taken in specific amounts from three different wallets (€150, €150, and €300), leaving just enough so that we wouldn’t immediately notice. If we hadn’t needed the money to pay for our safari, we might not have realized it was missing. This was a terrible experience, made even worse by how the manager treated us. He refused to take the theft seriously, never apologized, and even acted as if we were making the story up. They also refused to contact the police, forcing us to do it ourselves. In Kenya, where police don’t have vehicles, this meant we had to personally bring officers to the hotel. To make matters worse, the manager treated the police officers better than us—inviting them to dinner and trying to convince them that we fabricated the entire story. We have absolutely no reason to invent such a serious situation. Losing €600 completely ruined our plans—we missed our safari and had to spend the day at the police station. This theft has caused us significant stress and financial hardship for the rest of our trip in Kenya. We demand an immediate resolution to this matter. Until it is resolved, I strongly warn others to AVOID staying at this hotel!

Review of Kilima Camp We stayed at Kilima Camp for two nights from January 15th to January 17th, 2025. While the accommodation is beautiful and the surroundings are breathtaking, our experience was tarnished by a serious incident. During our stay, €600 and 2,000 Ksh were stolen from the safe in our room. When we reported the issue, the hotel staff and management displayed a shocking lack of responsibility or concern. They offered no meaningful assistance and seemed indifferent to our predicament. We had to go to the police on our own, only to be told that this wasn’t the first time such an incident had been reported. The police promised to investigate but, unfortunately, no resolution was provided. We strongly advise future guests to keep their cash and valuables with them at all times and not to trust the safes in the rooms. There are allegations of theft occurring at this property, which significantly undermines the sense of security one expects while staying here.

Beautiful accommodation situated in Amboseli National Park, we had a fantastic stay here with fabulous food for breakfast, lunch & dinner. Our room was clean and turned down each evening, with mosquito nets popped down. Lovely bar & restaurant with great staff who were welcoming. We loved the lookout tower with great views of Kilimanjaro and the animals visiting their watering hole. I highly recommend their nature walk, it was very interesting and gave a great insight into how the Massai treat different ailments, the local habitat etc. We used the pool each day we were there and it was lovely, visited by the most beautiful dragonflies!

Kilima Safari Camp is an ideal location for visiting Amboseli. Amid a beautiful setting, wooded walkways take you to individual cabins. The cabins have everything you need including a comfortable bed, fine bath, and evocative and functional decor, but adding plugs beside the bed and making the lighting less dim would improve the guest experience. The observation platform atop the restaurant provides excellent views of the surrounding plains. The trees and grounds also host wildlife, including magnificent birds, a few warthogs peacefully munching on the grass and even a zebra that we encountered on our way to our cabin. The very fine food in the restaurant offers tremendous variety from European, Indian, Asian, and East African cuisines prepared and served superbly. Not fine dining, but perfect for the hungry traveler on safari. One of our party had a birthday on our second evening and the staff led our group in a lively celebration. Recommend Kilima Safari Camp wholeheartedly.

Excellent location five minutes from park entrance. Nice grounds with vervets, warthogs and kudus running around. Spacious room/tent. I would have liked to give 5 stars. While the service was good and the food fair, not quite five star level. Also the bed was too hard.